Systems Support Specialist

About us:

Vast-Auto Distribution, a subsidiary of O’Reilly Automotive Inc., is a leader in auto parts distribution and retail across Eastern Canada. It is part of O’Reilly Auto Parts that operates more than 6,000 stores, with more than 92,000 team members across the USA, Mexico, Puerto Rico, and Canada under the Parts City Auto Parts and O’Reilly Auto Parts banners.

Your contribution:
Under the supervision and collaboration of the Vice President, IT and Innovation:
• You will perform the following main functions (examples):
• Perform tasks related to external customer support for software supported by the company.
• Work in collaboration with other members of the IT team on various projects, as required.
• Ensure a high level of service to external customers by respecting the priorities and service level agreements in place. Occasionally support internal customers.
• Analyze and solve customer problems and carry out appropriate follow-ups.
• Participate, as required, in the installation of computer systems (coordination with other departments, sales outlets, etc.).
• Ensure the installation of updates on our systems used by the stores.
• Develop and implement procedures for internal and external customers in order to:
◦ Educate them in the proper use of the computer system.
◦ Reduce the number of calls to IT systems.
◦ Supported software: Point of sale, inventory control, order management, purchasing, etc. (Costar, Eagle POS, Eagle Compass (BI), NexPart, Vision, etc.).
◦ Hardware and peripherals: Local network environment, Windows, client/server, Linux and others.
Do you have what it takes to rise to the challenge?
Required qualifications:
• DCS in computer science.
• Experience or knowledge of the above-mentioned supported software is an asset.
• Since our operations are located across Canada, you'll be required to use English on a daily basis, both orally and in writing.
Required skills:
• Strong functional analysis and data interpretation skills.
• Rigorous, well-organized, resourceful and self-taught.
• Great adaptability.
• Willingness to learn new computer languages and tools.
• Ability to work as part of a team.
Location and working environment:
• The workplace is located at the Montreal head office (4840, boul. des Grandes Prairies) in the Saint-Léonard borough.
• Free parking is available on site.
• The site is accessible by bus from Viau metro station and by AMT train (Mascouche line) - 1.4 km from Saint-Michel - Montréal Nord station.

What Sets Us Apart
Grow and succeed in a value-driven workplace that supports your professional development, all within the stability of a Fortune 300 organization.
• Exposure to best practices and tools across a large North American organization, opening doors to diverse career pathways.
• Career growth opportunities through our Promote from Within philosophy.
• Competitive benefits package, including Medical, Dental, Life and Long-Term Disability Insurance, RRSP, and additional employee benefits.
• Commitment to inclusion: We are dedicated to building a diverse and inclusive workplace. We value different perspectives and encourage applications from all qualified individuals.

OUR COMMITMENT TO OUR CUSTOMERS AND OUR TEAM MEMBERS:

We are ENTHUSIASTIC, HARDWORKING PROFESSIONALS, who are DEDICATED to TEAMWORK, SAFETY/WELLNESS, and EXCELLENT CUSTOMER SERVICE. We practice EXPENSE CONTROL while setting an example of RESPECT, HONESTY, and a WIN-WIN ATTITUDE in everything we do.

If you’re excited about this role but don’t meet every requirement, we still encourage you to send us your resume. If your application is retained, we will contact you to schedule an interview.

Note: Vast Auto Distribution doesn’t use AI for job screening purposes