Production Support Manager

Job Title: Production Support Manager

Location: New Glasgow, Nova Scotia

TP - JMC - 9636

Meridia Recruitment Solutions is pleased to partner with MacKay Meters in search of a Production Support Manager to join their team in New Glasgow, Nova Scotia.

For over 50 years, MacKay Meters has been an industry leader in the design, manufacturing, and delivery of innovative parking technology solutions. Headquartered in Nova Scotia, the company serves municipal and private-sector clients across Canada, the United States, and international markets. Known for its commitment to quality, innovation, and continuous improvement, MacKay Meters offers employees the opportunity to work on sophisticated electronic products within a collaborative and technically driven environment.

Role Description:

Reporting to the Chief Technology Officer, the Production Support Manager will serve as a key technical resource supporting MacKay's electronics manufacturing operations. Acting as a bridge between Engineering, R&D, and Production, this role is responsible for ensuring products are effectively built, tested, validated, documented, and continuously improved throughout their lifecycle.

This is a hands-on position suited to an individual with a strong electronics manufacturing background who enjoys troubleshooting complex technical issues, supporting production teams, and contributing to ongoing product improvement initiatives. The successful candidate will become deeply familiar with MacKay's products and manufacturing processes while helping ensure production teams have the tools, documentation, and technical support required to consistently deliver high-quality products.

Your responsibilities will include:

• Support production operations through technical troubleshooting, issue investigation, and problem resolution.
• Develop, maintain, and improve manufacturing documentation, work instructions, bills of materials, and production procedures.
• Maintain and enhance testing equipment, fixtures, and test jigs used throughout the manufacturing process.
• Investigate product, process, and manufacturing issues and implement practical corrective actions.
• Collaborate with subcontractors and suppliers to support production requirements and product quality.
• Serve as the primary liaison between Production and Engineering teams to facilitate effective communication and issue resolution.
• Review and evaluate new products, technologies, and design changes prior to production implementation.
• Ensure manufacturing documentation, build instructions, and production records remain accurate and up to date.
• Test and validate hardware components, circuit boards, radios, card readers, firmware updates, and related technologies.
• Support the introduction of new products, manufacturing tools, and production technologies.
• Participate in product change management, issue tracking, root-cause analysis, and continuous improvement initiatives.
• Develop a thorough understanding of MacKay's products, systems, and manufacturing processes to support operational excellence.

Your Qualifications:

The ideal candidate is a technically strong and practical problem solver with experience supporting electronics manufacturing environments. You possess a strong understanding of circuit board assembly, manufacturing processes, and production troubleshooting, along with the ability to work effectively across multidisciplinary teams.

Key qualifications include:

• Diploma or degree in Electronics Engineering Technology, Electronics Technician, or a related technical discipline.
• Experience working within an electronics manufacturing environment.
• Strong understanding of printed circuit board (PCB) manufacturing and assembly processes.
• Ability to read and interpret electrical and electronic schematics.
• Hands-on troubleshooting experience involving electronic products and manufacturing processes.
• Experience with product testing, validation, and quality assurance activities.
• Experience supporting production operations, manufacturing activities, or industrial electronics environments.
• Strong communication and interpersonal skills with the ability to collaborate across technical and operational teams.
• Proficiency with Microsoft Office and technical documentation management.
• Valid driver's license with the ability to travel occasionally as required.

Assets include:

• Familiarity with electronics test equipment such as oscilloscopes, digital multimeters, and related diagnostic tools.
• Experience supporting subcontract manufacturers, suppliers, or external production partners.
• Knowledge of PCB design tools, manufacturing standards, or certification requirements.
• Experience with industrial electronic products and systems.
• High-reliability soldering training or experience.
• Experience supporting new product introductions within a manufacturing environment.
• Residence in or proximity to the New Glasgow area.