user support technician
$50k - $65k per yearFull-time
Retreat Guru
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
Experience
3 years to less than 5 years
Hybrid
Work must be completed both in person and remotely.
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide customer service
- Manage incidents
- Usability testing
Supervision
- No supervision responsibility
Experience and specialization
Computer and technology knowledge
- Project management software
- HTML editing software
- Software development
- Mac OS
- JavaScript
- SQL
- Spreadsheet
- PHP
- WordPress
- HTML
- Software quality assurance
Type of experience
- Call centre
Area of work experience
- Quality assurance or control
Area of specialization
- E-commerce
Additional information
Security and safety
- Basic security clearance
Transportation/travel information
- Own transportation
- Willing to travel
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Manual dexterity
- Attention to detail
- Sitting
Own tools/equipment
- Internet access
- Cellular phone
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Health benefits
- Dental plan
- Health care plan
- Paramedical services coverage
Financial benefits
- Group insurance benefits
- Life insurance
- Stocks/shares
Long term benefits
- Maternity and parental benefits
Other benefits
- Free parking available
- On-site amenities
- On-site recreation and activities
- Paid time off (volunteering or personal days)
- Team building opportunities
- Wellness program
Vacancy posted 7 hours ago
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