Team Manager

Evolution is a world-leading developer and provider of products for the online casino industry. We develop, produce, market, and license fully integrated B2B Online Casino solutions to gaming operators. Since our founding in 2006, Evolution has grown into a global powerhouse, partnering with over 800 operators and employing more than 22,000 talented individuals in studios across Europe and North America.In Canada, our studios are located in Metro Vancouver, a thriving region known for its diverse talent pool and vibrant tech and creative industries.Our parent company is based in Sweden and listed on Nasdaq Stockholm with the ticker EVO.Job Description
Lead by example and coach other subordinates on shiftBe the first point of contact for subordinatesManage performance of subordinatesManage scheduling process and ensure that headcounts are covered for all operating tables.Ensure the correct skills are taught to the subordinates during BPA sessionsEnsure that all news and updates are communicated to subordinates in a timely and clear mannerParticipate in subordinates’ recruitment, training and development processUpdate Team Managers Manual and other online resourcesOrganize and lead team and individual meetingsReport to Senior Team Manager about team needs/changes in a timely mannerPrepare and monitor teams’ KPI data, create and execute monthly/quarterly improvement planEnsure continuous development of subordinates by conducting one-to-ones and providing timely feedback and reviewsAlways be acquainted with all changes in procedures and assess and report the impact of such changes to your managerWork with internal programs: Wiki, Jira, TTS, Slack, Smart Recruiters, NEVOS, EVO Learning, Evospace, Studio Desk, etc.Report to your manager about sickness and/or changes in the scheduleFill out Incident Report Forms and help employees to complete reports in a timely manner if needed.Attend meetings, re-trainings and improve the quality of work whenever necessaryWork in shifts and flexible hours as assigned.When assigned as manager on duty, Team Manager is expected to work a minimum of 75% of working time in the live studio/pit station. In addition to gaming floor supervision from pit stations, the manager on duty/floor supervisor is expected to complete several floor walks a shift to ensure all staff follow the workplace rules, deal with and/or escalation any violations to the respective representative, play an active part in table promotions and external and internal media campaigns, including but not limited to photo shoots and filmography, table testing if and when necessary.Take responsibility to finish duties within working hoursBe at the designated workplace on time and in the appropriate work attire/uniformReport any failure by a team member to meet the company standards, to follow procedures or the legal requirementsEnsure all procedural, legal and disciplinary procedures are followed by the employeesFollow any reasonable request made by the company that meets the needs of the businessTo perform other ad hoc duties and projects as asked by your direct manager, which are related but not limited to the Team Manager positionTo replace team members during their vacations, sick leaves and other absences. Replacement takes place during working time, and it is not considered as additional work.Complete First Aid level 1 training and obtain the certification.Qualifications
Fluent knowledge of other languages will be considered an assetStrong written and oral communication skillsPrevious Managerial experience will be considered an advantageExcellent level of computer literacy, more specifically in the Office packageHas met, all targets and expectations set out by Direct Manager within current roleAdditional Information
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