Utility Billing Product Specialist

Position Summary

Ravic is seeking an experienced  EMS Utility Billing Product Specialist to serve as the functional expert for the Utility Billing module within the EMS Municipal Management Suite. This role bridges the gap between municipal operations and software development by working directly with clients, implementation teams, and product management to ensure EMS continues to deliver industry-leading utility billing functionality.

The successful candidate will possess a strong understanding of municipal utility billing operations, including customer account management, meter reading, billing cycles, rates, adjustments, payments, collections, and reporting. This individual will play a key role in customer implementations, product design, quality assurance, and defining the future roadmap of the EMS Utility Billing solution.

Key Responsibilities:

• Serve as the functional product expert for the EMS Utility Billing module.
• Collaborate with customers and internal stakeholders to identify opportunities for product enhancements.
• Define business requirements, user stories, and acceptance criteria for new functionality.
• Prioritize enhancements and contribute to the long-term product roadmap.
• Participate in product demonstrations and support sales activities as the Utility Billing subject matter expert.

Project Implementations:

• Lead the Utility Billing functional portion of EMS implementations.
• Analyze existing municipal utility billing processes and recommend best practices.
• Configure EMS Utility Billing to meet customer business requirements.
• Assist with data conversion planning and validation.
• Support customer acceptance testing (UAT) and production readiness.
• Deliver user training and create implementation documentation.

Develop expertise across all aspects of municipal utility billing including:

• Meter reading imports and validation and consumption calculations
• Flat rate and metered services, tiered and consumption-based rates
• Seasonal services and billing and ownership changes
• Billing, payment processing and collections and arrears management, a djustments and corrections
• Reporting and reconciliation

Product Quality

• Perform functional testing of new features and enhancements.
• Validate software changes prior to release.
• Assist in reproducing and troubleshooting customer issues.
• Work closely with developers to ensure business requirements are accurately implemented.

Customer Support

• Provide functional support to municipal customers.
• Assist with billing scenarios and system configuration.
• Recommend best practices and operational improvements.
• Develop knowledge base articles and training materials.

Required Qualifications

• 5+ years of experience working with municipal utility billing operations or utility billing software.
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication abilities.
• Ability to work directly with municipal staff and stakeholders.
• Willingness to travel occasionally for customer implementations and training.

Preferred Qualifications

• Experience implementing or administering municipal utility billing software.
• Experience with meter reading systems (Itron, Neptune, Sensus, Badger, etc.).
• Knowledge of municipal finance and customer service operations.