Cage Manager (Cashier Services)

Position Overview:

We are currently in search of an experienced and dynamic Cage Manager (cashier services) to oversee financial transactions within our gaming facility. This pivotal role involves managing cash handling, credit operations, and customer financial services. The ideal candidate will bring extensive financial management experience—preferably within a gaming or hospitality environment—a solid understanding of regulatory requirements, and exceptional leadership skills.

What We Offer:

• Competitive compensation package (annual salary $65K-$75K)

• Complimentary meals during work shifts

• A thorough, comprehensive training program

• Opportunities for career advancement

• Engaging company-wide events

• Participation in Playground Cares volunteer initiatives

Key Responsibilities:

Financial Management:

• Ensure accurate and efficient processing of all financial transactions.

• Manage high volumes of cash, adhering to strict protocols for handling, counting, and storage in line with company and regulatory standards.

• Develop and implement cash management strategies to optimize cash flow and reduce financial risk.

Regulatory Compliance and Reporting:

• Ensure full compliance with all regulatory obligations, including Anti-Money Laundering (AML) policies.

• Maintain accurate records and prepare mandatory reports for regulatory authorities.

• Monitor and respond to changes in legislation affecting gaming operations, updating procedures as necessary.

Team Leadership:

• Lead, mentor, and support the cashier services team, fostering excellence in customer service and operational efficiency.

• Conduct performance evaluations, provide constructive feedback, and support career development.

• Promote a positive, collaborative workplace culture focused on growth and accountability.

Customer Service:

• Oversee customer financial transactions, ensuring high-quality service—especially for VIP clientele.

• Resolve transaction-related issues or disputes promptly and professionally.

• Implement strategies to continually improve the customer experience in financial service areas.

Operational Oversight:

• Develop and enforce policies and procedures for all financial operations.

• Collaborate with departments such as Security and Surveillance to ensure cohesive and secure operations.

• Use technology and reporting systems to enhance efficiency and data accuracy.

Position Requirements:

• A Bachelor’s degree in Finance, Business Administration, or a related field (preferred).

• A minimum of five (5) years of financial management or cage operations experience, with at least two (2) years in a supervisory or managerial role.

• In-depth knowledge of financial regulations and compliance requirements specific to the gaming industry.

• Proven leadership skills and the ability to motivate and manage teams effectively.

• Strong analytical, problem-solving, and decision-making skills.

• Excellent communication and interpersonal abilities; bilingualism (English/French) is an asset.

• Proficiency with management systems and the Microsoft Office Suite.