Manager, Business Services Project Management

The Business Services Project Management Department is staffed by a number of project leaders and program managers. The department helps project sponsors, project teams, sector managers, IT partners and external suppliers develop and deliver projects. These projects cover various aspects of the business portfolio, such as business services, capital markets, data and analytics and digital services. As Manager, Business Services Project Management, you act as a delivery manager, ensuring accountability and collaborative leadership in the execution and delivery of your sector’s projects and programs. You accelerate the delivery of value and the realization of benefits for our members and clients. You’ll work in direct and matrix management mode in this role. More specifically, you will be required to:
Be responsible for delivering your department’s projects while meeting business objectives, deadlines and budgets
Maintain a high-level view of the projects and programs under your responsibility, help monitor overall delivery performance and highlight risks, issues, dependencies and coordination or escalation needs for your sector
Coach and manage the performance of various levels of project leaders and implement individual skills development plans for your team
Collaborate with key managers, project sponsors and delivery teams (including suppliers) and develop partnerships with IT and business sector teams to optimize solution development and rollout
Make sure that conditions are always optimal for successful execution throughout project or program lifecycles to accelerate the delivery of value and the realization of benefits for members and clients
Ensure best practices are applied and help to improve practices to maximize the achievement of commitments and speed up delivery
Develop and maintain an understanding of the sector’s business reality, strategic objectives, priorities, requirements, challenges and issues
Contribute to the effective planning and launch of projects and suggest the delivery approach that’s best suited for the context and business strategies
Support the administrative unit’s business plan by managing individual and team performance
Adopt management and communication practices to facilitate change management, attract and retain talent, develop skills, engage teams and promote diversity, while upholding the organization’s values

What we offer*
Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.
#LI-Hybrid

What you bring to the table
Bachelor's degree in a related field
A minimum of nine years of relevant experience, including five years in a management role
Please note that other combinations of qualifications and relevant experience may be considered
Project or program management experience, primarily in a context of cross-sector delivery in a complex environment
PMI licence
Knowledge of French is required
Intermediate advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

Courage, Develops talent, Drive results, Teams
Equity, Diversity, Inclusion and Accessibility
At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family
Management (FG)
Unposting Date
2026-10-20