senior solutions designer - crm.

We are seeking an experienced Senior Solutions Designer - CRM to lead the technical solution analysis, design, and implementation of enterprise-wide Microsoft Dynamics 365 and Power Platform solutions. In this role, you will analyze complex business requirements across permitting, licensing, compliance, enforcement, and case management programs to define scalable, configuration-first CRM solution designs. Working closely with Solution Architects, developers, and business stakeholders, you will produce implementation-ready design specifications, map Dataverse data models, establish integration requirements, and support end-to-end platform governance.

Location: Toronto, ON (Fully Onsite – 5 days/week required)

Duration: 6-month contract.

Advantages
Enterprise Platform Scope: Design high-impact Dynamics 365, Power Platform, and Dataverse solutions across diverse business lines.

Configuration-First Focus: Drive scalable platform design using model-driven apps, automated workflows, and cloud-native integrations.

End-to-End Design Ownership: Author complete solution blueprints—from initial process modeling to integration and data specs.

Predictable Onsite Synergy: Collaborate directly with technical leads and architects in a dedicated 5-day onsite workspace.

Responsibilities
Solution Analysis & Design: Collaborate with Solution Architects to evaluate business requirements, conduct current-state assessments, evaluate out-of-the-box capabilities, and produce detailed functional specifications, process flows, and technical designs.

Dynamics 365 & Power Platform Architecture: Design reusable enterprise solutions leveraging Dynamics 365 Customer Service, Dataverse, Model-Driven Apps, Power Automate, Business Process Flows, and Power Pages.

Component & Security Configuration: Define specifications for security roles, business rules, multi-tenant data segregation, and custom extensions including plugins, PCF controls, Custom APIs, and Azure-hosted components.

Data Modeling & Integration Specifications: Design entity relationship models within Dataverse, define data mappings, and specify integration interfaces connecting Dynamics 365 with enterprise portals, document management tools, GIS platforms, and Azure Integration Services.

Governance & Stakeholder Engagement: Facilitate design walkthroughs, support architecture reviews, identify technical risks, and collaborate across cross-functional teams to align implementation with enterprise standards.

Delivery Leadership: Review development deliverables for design compliance, assist with data migration strategies, and support testing and deployment readiness activities.

Qualifications
CRM Solution Design Seniority: Minimum 7+ years of dedicated CRM solution design experience, alongside 5+ years of specialized Microsoft Dynamics 365 and Power Platform experience (Strictly Required).

Dynamics 365 & Power Platform Ecosystem: Demonstrated expertise designing enterprise solutions using Dynamics 365 Customer Service, Dataverse, Model-Driven Apps, Power Automate, Business Process Flows, and Power Pages (Strictly Required).

Azure & Enterprise Integrations: Proven experience architecting integrations connecting Dynamics 365 with Azure Integration Services, App Services, Functions, API Management, and third-party platforms (Strictly Required).

Enterprise Integration Patterns: Demonstrated experience designing enterprise integration architectures and scalable data exchange patterns across business platforms (Strictly Required).

Architecture Deliverables Delivery: Proven track record producing core architectural deliverables including Physical Architecture Diagrams, Solution Design Documents, Integration Specifications, Security Designs, Data Flow Diagrams, and Environment Architectures (Strictly Required).

Nice-to-Have Assets:
Microsoft Certified: Dynamics 365 Solution Architect Expert.

Microsoft Certified: Power Platform Solution Architect Expert.

Azure Solutions Architect Expert certification.

Summary
If you're interested in the "Senior Solutions Designer - CRM" role based in Toronto, we encourage you to apply online at
Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.

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