Senior B2b Saas Product Manager

Shape how law firms adopt Clio through journey design, internal tooling, and data-driven activation work on a remote-first Product Led Growth team. Remote applicants across the U.S. and Canada, except Quebec, may apply.Clio is seeking a Senior Product Manager, Onboarding and Activation, for a new role focused on sustained customer usage. You will map setup, first value, team adoption, and habit formation across the first 120 days. Your work will support Onboarding Specialists, Data Migration teams, Customer Success, and product teams across Clio’s platform.Key Responsibilities:
Map customer journeys from setup through sustained usageIdentify drop-off points using cohort and funnel analysisResearch internal workflows and define better migration toolingShip checklists, tooltips, progress indicators, and in-app guidancePartner with Customer Success on assisted onboarding handoffsRequirements:
Four or more years of B2B SaaS product managementExperience building tools for customer-facing operational teamsMeasured onboarding, activation, or early lifecycle product outcomesExperience across product teams or workstreams without authorityClear, concise written communication and product documentation skillsUse journey thinking, operational research, and product execution to improve onboarding across Clio’s legal technology platform.
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