Manager, Developer Documentation & Experience

As Marqetas Manager Developer Documentation and Experience you will lead our documentation team and evolve how we deliver developer experiences at scale. This role goes beyond traditional technical writing. You will define how complex financial systems are translated into clear actionable guidance and ensure our documentation is structured around real customer use cases not just technical endpoints. You will own documentation strategy information architecture and content quality across APIs SDKs and platform close partnership with Product Engineering and customer-facing teams you will ensure documentation is accurate timely and aligned to how developers actually build on Marqeta.

Documentation is a core part of the Marqeta product experience. It is often the first touchpoint for developers and plays a critical role in how quickly they can integrate launch and scale. High-quality documentation builds trust reduces friction and directly impacts developer adoption and long-term customer success.

This role comes at a pivotal moment as we expand our platform and invest in AI-driven workflows to improve how content is created maintained and consumed. You will play a key role in shaping how AI is applied to scale content improve discoverability and enhance the overall developer experience.

We work Flexible First. This role can be performed remotely anywhere within Ontario or British Columbia Canada. Wed love for you to join us!

This position is not for an existing vacancy.

The Impact Youll Have

• Lead and develop a team of technical writers fostering a high bar for clarity quality and customer impact.
• Define and drive documentation strategy standards and information architecture across the platform.
• Partner with Product Engineering Design and Support to document features as they are built.
• Improve developer onboarding and reduce time to integration through structured high-quality documentation.
• Identify gaps in APIs SDKs and workflows through documentation and developer feedback.
• Contribute to a cohesive developer experience across documentation SDKs and platform surfaces.
• Drive innovation in tooling automation and AI-driven content workflows.
• Use data and feedback to continuously improve content quality coverage and discoverability.

Who You Are

• 8 years in technical writing or developer documentation with 2 years in leadership.
• Experience delivering documentation for APIs SDKs or complex platform products.
• Strong information architecture and content strategy skills with experience scaling documentation systems.
• Ability to translate complex systems into clear concise and actionable guidance.
• Proficiency with Markdown Git and modern documentation tools.
• Strong cross-functional collaboration communication and project management skills.
• A mindset focused on developer experience usability and continuous improvement.
• Experience in payments fintech or enterprise SaaS
• Familiarity with backend languages (Python Go Java Node)
• Experience with large-scale documentation systems and information architecture
• Experience with AI-driven or automated documentation workflows

Nice-To-Haves

• Experience building or scaling developer portals or self-service platforms.
• Familiarity with onboarding flows sandbox environments or API-first ecosystems.
• Experience partnering with Developer Relations or developer-facing teams.
• Background in content analytics SEO or improving content discoverability.
• Experience creating diagrams architecture visuals or instructional media.

What Youll Need to Apply

• Resume
• Writing samples or portfolio demonstrating developer-focused documentation.
• Examples of how you have used AI or automation in workflows or developer experiences.

Your Manager

• Sarah Dulski Senior Director Product Design - Customer & Developer Experience

Recruiter For This Role

Typical Process

• Application Submission
• Recruiter phone call
• Hiring manager video call
• Virtual Onsite consisting of 4-5 45 min calls
• Offer!

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment whether that be from home or at a company office. To support Flex First we calibrate pay to a competitive value according to working location.

When determining salaries we consider several factors including but not limited to skills prior experience and work location. The new-hire base salary range for this position reflected in CAD is: 109600 - 137000

We also believe in recognizing the contributions of our people. Thats why we award annual bonuses to eligible employees rewarding both individual performance and the success of the entire company.

Along with monetary compensation Marqeta offers

• Multiple health insurance options
• Flexible vacation time
• Retirement savings program with company contribution
• Equity in a publicly-traded company
• Monthly stipend to support our remote work model
• Annual development dollars to support our people growth and development
• Family-forming benefits and up to 20 weeks of Parental Leave

Required Experience:

Manager