Infirmière Gestionnaire de Cas/Nurse Case Manager - 6 month contract
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- # Infirmière Gestionnaire de Cas/Nurse Case Manager - 6 month contractApply: CAN > QC > Remote: Full time: Posted Today: R2617669Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!# **Job Details**Ce rôle soutient les services d’assistance aux patients et aux prestataires ainsi que la commercialisation pharmaceutique de Cencora au Canada, commercialisés via notre entreprise Innomar Strategies.This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. **Responsabilités**: * S’assurer que l’équipe de développement d’applications offre un service de développement professionnel, axé sur le client et de grande qualité, conformément à la portée et aux niveaux de services convenus.* Faciliter le perfectionnement professionnel des membres de l’équipe pour accroître leurs compétences et promouvoir la polyvalence.* Fournir du soutien et de l’encadrement aux membres de l’équipe de développement d’applications pour s’assurer que tous les objectifs sont atteints et les engagements remplis, conformément aux attentes, ententes et normes.* Maintenir et continuellement améliorer les méthodes et les normes de livraison des applications et des logiciels pour tous les projets.* S’assurer que les processus de gestion de la qualité des activités de l’équipe sont suivis et que toutes les applications développées et supportées sont robustes, pleinement testées, de grande qualité et adaptées à l’usage prévu.* Élaborer et maintenir des relations professionnelles crédibles avec les principales parties prenantes internes, y compris les tierces parties intéressées et les fournisseurs stratégiques.* Recommander des améliorations des processus, des outils et normes ainsi que de la qualité générale du travail produit par l’équipe de développement d’applications et participer à leur mise en œuvre.* Gérer les activités de contrôle des versions, de configuration et de gestion des défectuosités pour tous les codes développés.* Diriger le personnel de développement d’applications et les principaux utilisateurs pour la définition, l’approbation et la mise en œuvre de plans d’essais pour les fonctions nouvelles et modifiées et documenter les résultats. **Responsibilities:** * Provide support to patients and health care providers by offering information on the Patient Support services, specific diseases, and therapies based on manufacturer provided materials and product monograph;* Assist patients and caregivers in conducting assessments related to Patient Support services;* Act as a liaison between patients, families and health care providers related to medication access.* Address general inquiries regarding program services, disease states, or product related queries based on provided materials;* Offer continuous support on disease states or product-related questions to ensure patient adherence;* Refer the patient to their healthcare providers for clinical questions beyond program materials;* Document patient information and interactions within the electronic patient record;* Conduct ongoing file review and updates to reflect patient journey;* Follow case-management protocols, including data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;* Collaborate with the reimbursement specialist and the physician to secure funding for their patient’s therapies and explore alternative funding options;* Ensure patient services are coordinated and tracked, according to KPI’s, resulting in expedited access to therapy;* Participate in specialized training sessions for specific therapies provided by the pharmaceutical team;* Attend pharmaceutical meetings, patient meetings, conferences, and work with patient associations and advocacy groups as needed ;* Coordinate with health care providers, pharmacies and infusion/injection clinics for treatment logistics and issue resolution;* Maintain clear communication with the manager, team and the client regarding the management of patient cases;* Assist in the training process of new Nurse Case Managers and provide feedback on protocols, databases, processes and inter-departmental processes;* Report Adverse Events / Severe Adverse Events following program procedures;* The Nurse Case Manager will also be assigned other duties and tasks as required from time to time. May be required to be on standby/ on call as part of this role. **Niveau d'education:** * Au moins cinq d’expérience dans la conception et la mise en œuvre d’applications et de systèmes dans un environnement de développement. Au moins trois ans d’expérience dans un rôle similaire de chef d’équipe (ou l’équivalent).* Expérience approfondie des technologies de développement pertinentes.* Pouvoir démontrer un perfectionnement professionnel continu.* Avoir dirigé, encadré et géré avec succès une équipe de développement d’applications ou de logiciels.* Expérience de la conception et du développement d’applications ou de logiciels dans un environnement de développement, d’exécution d’examens de conception et de code et de la fourniture des estimations de temps, de coûts et de ressources ainsi que de l’élaboration de plans et d’activités pour les projets.* Expérience du respect des codes d’application, des normes logicielles, des processus, des procédures et un engagement envers la gestion de la qualité (y compris la documentation sur les logiciels).* Expérience du travail avec une méthodologie ou un cadre de développement de logiciels agile.* Expérience de la gestion du rendement des employés et de la création d’un environnement permettant aux membres de son équipe d’offrir leur meilleur rendement.* Une bonne connaissance des processus officiels de gestion des changements et des versions* Connaissance de l’architecture des logiciels et des modèles de conception.* Expérience de la collecte de besoins opérationnels et de conception des applications et des bases de données appropriées* Une expérience des relations avec les clients est un atout. **Education**: * A Diploma in health care or a related field, with a preference for Bachelor’s degree* Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment is required.* Minimum of two (2) to five (5) years in the healthcare, pharmaceutical, insurance or related fields;* Ideal candidates should be nurses with healthcare and case management background in medical/hospital settings, insurance or bio-pharmaceutical industry;* Fluency in French and/or English may be required depending on program and geographic location.**Niveau d'education:** * Au moins cinq d’expérience dans la conception et la mise en œuvre d’applications et de systèmes dans un environnement de développement. Au moins trois ans d’expérience dans un rôle similaire de chef d’équipe (ou l’équivalent).* Expérience approfondie des technologies de développement pertinentes.* Pouvoir démontrer un perfectionnement professionnel continu.* Avoir dirigé, encadré et géré avec succès une équipe de développement d’applications ou de logiciels.* Expérience de la conception et du développement d’applications ou de logiciels dans un environnement de développement, d’exécution d’examens de conception et de code et de la fourniture des estimations de temps, de coûts et de ressources ainsi que de l’élaboration de plans et d’activités pour les projets.* Expérience du respect des codes d’application, des normes logicielles, des processus, des procédures et un engagement envers la gestion de la qualité (y compris la documentation sur les logiciels).* Expérience du travail avec une méthodologie ou un cadre de développement de logiciels agile.* Expérience de la gestion du rendement des employés et de la création d’un environnement permettant aux membres de son équipe d’offrir leur meilleur rendement.* Une bonne connaissance des processus officiels de gestion des changements et des versions* Connaissance de l’architecture des logiciels et des modèles de conception.* Expérience de la collecte de besoins opérationnels et de conception des applications et des bases de données appropriées* Une expérience des relations avec les clients est un atout.**Education:*** A Diploma in health care or a related field, with a preference for bachelor’s degree* Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment is required.**Compétences, Connaissances et Aptitudes Requises:** * Aptitude à résoudre les problèmes et à travailler de façon autonome et en équipe* Solides capacités d’analyse et de résolution de problèmes* Capacité à travailler efficacement avec différentes fonctions et au sein d’une petite équipe* Excellente capacité à travailler en équipe et ne pas craindre de faire des commentaires;* Capacité à livrer constamment du travail professionnel de grande qualité, même à un niveau très détaillé, dans un environnement dynamique.* Excellentes aptitudes de direction d’équipe avec une capacité à diriger, gérer, motiver et former une équipe performante.* Expérience de la délégation et de l’attribution des tâches/du travail au sein d’une équipe.* Capacité à penser de façon logique, claire et conceptuelle et à faire preuve de créativité et d’innovation.**Work Experience:*** Nurses in the province of employment is required.* Minimum of two (2) to five (5) years in the healthcare, pharmaceutical, insurance or related fields.* Ideal candidates should be nurses with healthcare and case management background in medical/hospital settings, insurance or bio-pharmaceutical industry;* Fluency in French and/or English may be required depending on program and geographic location.# **What Cencora offers**We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.Full time# **Equal Employment Opportunity**# Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call View phone number on apply.j-vers.com or email View email address on apply.j-vers.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned# **Accessibility Policy***Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.*This posting is intended to fill an existing vacancy for our Infirmière Gestionnaire de Cas/Nurse Case Manager - 6 month contract role.
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