Sr. Consultant, Business Effectiveness

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com

What you’ll be doing

Our Mobile Advice team supports the performance, effectiveness, and ongoing evolution of a key client-facing channel within CIBC. As a Senior Consultant Business Effectiveness, you’ll drive reporting, scorecard governance, forecasting support, and performance insights that help business leaders make informed decisions. You’ll manage and enhance scorecards for roles such as Mortgage Advisor, Area Sales Manager, and Regional Director, while providing analysis related to targets, commissions, and channel performance. You’ll partner closely with business and technology teams to support change initiatives, prioritize requirements, and strengthen adoption of new capabilities. You’ll also identify opportunities to improve processes, tools, and standards, and develop executive-ready presentations, recommendations, and insights for senior leadership. In this role, you’ll build strong relationships across the organization and help ensure work is delivered accurately, efficiently, and in alignment with applicable policies, standards, and controls. At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.

How you’ll succeed

• Performance Reporting & Insights - Deliver accurate, relevant, and consistent reporting that supports day-to-day business management and senior leadership decision-making.
• Scorecard Management - Develop, govern, calibrate, and continuously enhance scorecards and performance measures to align with business priorities and channel objectives.
• Forecasting & Analysis - Support forecasting, target calculations, and commission-related analysis to help the business monitor results, respond to inquiries, and identify trends.
• Strategic Partnership - Collaborate with business and technology partners to support line of business initiatives, prioritize requirements, and contribute to change engagement and adoption activities.
• Process Improvement - Identify and implement opportunities to strengthen methods, standards, processes, practices, and tools to improve operational effectiveness and consistency.
• Executive Communication - Prepare clear, concise, executive-ready presentations, insights, and recommendations in partnership with senior leaders and cross-functional stakeholders.

Who you are

• You give meaning to data.
• You enjoy investigating complex problems and making sense of information.
• You communicate detailed information in a meaningful way.
• You know that details matter.
• You notice things that others don't.
• Your critical thinking skills help to inform your decision making.
• You're motivated by collective success.
• You know that teamwork can transform a good idea into a great one.
• You know that an inclusive team that enjoys working together can bring a vision to life.
• You act like an owner.
• You thrive when you're empowered to take initiative, go above and beyond, and deliver results.
• You can demonstrate experience in advanced reporting, scorecard management, forecasting, target setting, performance analysis, and creating executive-ready presentations using Microsoft Excel and PowerPoint.
• It’s an asset if you have experience with reporting and analytics tools and a background in banking or financial services.
• You have a degree/diploma in business, finance, analytics, economics, or a related field.
• You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• competitive salary
• incentive pay
• banking benefits
• a benefits program*
• defined benefit pension plan*
• an employee share purchase plan
• a vacation offering
• wellbeing support
• MomentMakers, our social, points-based recognition program

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact View email address on click.appcast.io

CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process.

Job Location Toronto-81 Bay, 24th Floor

Employment Type Regular

Weekly Hours 37.5

Skills Analytical Thinking, Business Effectiveness, Client Service, Communication, Detail-Oriented, Process Improvements, Professional Presentation, Relationship Management, Teamwork

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.