Inside Account Manager

Gillfor Distribution is looking for an Account Manager - Internal to join our Longueuil, Quebec branch.

The Account Manager - Internal is responsible for achieving results for the distribution center by creating and maintaining business relationships with key customer accounts. This person works as part of a team and is responsible for managing all aspects of our business with their customer: product sales and promotion, customer accounts, shipping and delivery, and conflict resolution. A good account manager communicates effectively, is comfortable in a team culture, has a keen business sense, and clearly understands how to generate profitable business results. Account managers are also responsible for helping to create customer targets and plans.

Gillfor Distribution offers its employees a compensation package that includes a competitive base salary with an discretionary bonus program, as well as a health and dental care plan and Gillfor-funded RRSP contributions. 

Performance requirements

• Identify decision-makers in targeted prospects to initiate the sales process.

• Collaborate with the division manager to determine the necessary strategic sales approaches.

• Support marketing efforts such as trade shows, exhibitions, and other events as required.

• Make outgoing follow-up calls to existing customers by phone, email, or Teams meetings.

• Sell the company's added value and increase the customer's product basket.

• Manage incoming and unsolicited prospect calls and convert them into sales.

• Attend periodic sales training as required.

• Respond to customer inquiries regarding order status, payment, refunds, etc.

• Perform all other duties as assigned.

Key Qualifications

• Minimum of 5 years of sales experience.

• Experience in building materials is a significant asset.

• Adhere to all company health and safety policies and procedures.

• Facilitates problem identification, solution finding, and objection handling.

• Proven sales leader.

• Able to establish and maintain long-lasting relationships with customers.

• Committed, with a high level of energy and contagious enthusiasm.

• Customer focus • Teamwork • Problem solving

• Mediation and negotiation • Communication • Results-oriented

• Energetic and calm • Adaptability/flexibility • Creative and innovative thinking

• Ethics and integrity • Accountability and reliability

•  English/French bi-lingual

• Candidates must reside in Quebec.

Working conditions

• Competitive compensation package.

• Full-time Monday through Friday from 8:00 a.m. to 5:00 p.m. with overtime and weekends as needed.

• Reports directly to the division manager

Gillfor Distribution is proud to be an equal opportunity employer. If you are interested in joining the Gillfor Distribution family, please apply today with the appropriate qualifications. We thank all applicants, however, only those selected for an interview will be contacted.

Upon individual request, the hiring process will be modified to remove barriers to accommodate individuals with disabilities. If a candidate requires accommodations during the application, interview, or selection process, please contact the Human Resources Manager at Gillfor Distribution.

Gillfor Distribution is a 100% Canadian-owned and operated company with 13 locations across Canada. Our goal is to provide unparalleled service in the distribution industry and to lead the way with innovative products and marketing ideas for the future. Gillfor is proud to follow current trends and remain at the forefront of the distribution industry. Please visit our website at to learn more.