Parts Advisor (Performance Toyota)

Position at Performance Auto Group

Drive for Excellence

Performance Toyota is the highest volume Toyota dealership in the Niagara area, maintaining a huge inventory of new and high-quality pre-owned vehicles. A president’s pride winner, Performance Toyota has been recognized for its resilience and commitment to delivering an impeccable guest experience.

Performance Toyota/Performance Lexus is seeking a Parts Advisor to join our dynamic team in St. Catharines. The successful candidate will be expected to demonstrate strong customer service skills while performing in a fast paced environment.

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

• Great Experience: Every customer is entitled to a great experience
• Integrity: We are honest and transparent in our actions
• Diversity: We are stronger through the inclusion of people, brands and ideas
• Innovation: We passionately embrace opportunities for new and continuous improvements
• Empowerment: We encourage and support our people in taking initiative
• Giving Back: We positively impact the communities in which we live, work and raise families

Here’s What You’ll Deliver

• Assisting customers with parts inquiries, in person, on the phone and electronically.
• Filling orders as needed.
• Placing orders in a timely fashion.
• Maintaining proper inventory levels.
• Inspect damaged parts brought in by customers to determine the proper replacement.
• Identifying the necessary part(s) required on the basis of the customer's description of issues.
• Examining returned parts for defects and confer with customers about exchanging the part or processing a refund.
• Consult catalogs for stock numbers and prices and bring parts from the stockroom.
• Suggesting part(s) that is interchangeable, placing special orders for a part, or referring the customers at another business location, if a customer needs a
• part that is not stocked.
• Unpacking and marking incoming parts and storing them in the stockroom according to a prearranged system.
• Receiving and filling telephone orders.
• Keeping catalogs and price lists up-to-date.
• Recording sales and taking inventory.
• Projecting a positive attitude for the benefit of our customers and fellow employees.
• Read, understand, and adhere to all rules, regulations and procedures as per company policies
• Ensure that all work performed is thorough, accurate, and completed in a timely fashion.
• Work effectively without supervision.

What You Need To Succeed

• 1 - 3 years of experience in Automotive Parts is an asset.
• Valid Ontario driver’s license with a clean driving record.
• Must be able to lift and carry heavy parts (up to 50lbs).
• Be personable, honest, and hardworking.
• Strong computer and number skills.
• Be able to multitask and manage incoming phone calls effectively.
• A proven self-starter who can work under pressure.
• Previous experience using CDK Software as an asset.

What’s in it for you?

• Excellent management support and guidance
• Opportunities through our Internal career mobility program
• Access to health, dental and vision insurance
• Disability, critical illness and life insurance for the unexpected
• Our Employee Assistance Plan (EAP) for you and your family's wellness
• Discount on vehicles, service and parts for you and your family
• Discounts to retailers and service providers across the country
• Free and engaging employee events
• Did we mention we love giving back to our communities?!

Job Type: Full Time - Permanent

Compensation (expected annual compensation): $45,000 - $70,000 per year (base salary plus monthly performance-based bonuses). This range includes a fixed base salary and eligibility for monthly bonuses tied to individual results and/or department performance, which may be influenced by business volumes. Actual bonus earnings vary based on performance.

Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom.

This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.

Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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