IT Director - North America

Join Wipro, a multinational company recognized across various industries worldwide.

Mailhot Industries, a leader in the manufacturing of hydraulic cylinders, is now part of the WIN (Wipro Infrastructure Engineering) division of the Wipro Group, a rapidly growing global business unit.

We are currently seeking an IT Director for our Wipro Hydraulics North America division. We are looking for a strategic, engaging, and solution‐oriented leader capable of managing multisite environments, stabilizing critical systems, and driving the evolution of technological operations with efficiency and vision.

The IT Director will lead all IT teams and initiatives for Wipro Hydraulics locations across North America (United States, Canada, and Mexico). This position reports directly to the Global IT Head for Wipro Hydraulics and acts as a strategic partner to business stakeholders, ensuring that operations, projects, and IT support are aligned with organizational goals and business needs.

The role includes managing both dedicated and shared IT resources, overseeing service providers, and implementing continuous improvement initiatives to optimize technology adoption and support.

Key Responsibilities

Lead all IT initiatives for the Hydraulics divisions across North America, including the United States, Canada, and Mexico

Strategically engage with business stakeholders to understand requirements and translate them into IT solutions

Manage and develop IT teams and resources to ensure optimal performance and alignment with business goals

Oversee outsourced service providers, ensuring service quality and compliance with contracts

Lead IT operations, including account creation, hardware setup, software support, and technical troubleshooting

Champion technology adoption, digital transformation, and continuous improvement initiatives

Collaborate with global IT teams, including MS Exchange support in India, to ensure seamless integration and communication

Maintain and optimize IT infrastructure, ensuring security, scalability, and reliability

Monitor and manage IT budgets, sourcing, and procurement for all locations

Ensure compliance with organizational policies, standards, and regulatory requirements

Own regional cybersecurity resilience, including incident response and remediation, supported by Enterprise IT

Ensure reliable plant IT infrastructure, shop floor systems, and connectivity, coordinating closely with Enterprise IT Team.

Key Competencies

Strategic thinking and strong business acumen

Inspiring leadership and team development

Project management and execution capabilities

Strong problem‐solving and decision‐making skills

Adaptability and effective change management

Technical expertise in IT infrastructure and applications

Qualifications

Availability to travel across our different North American sites (United States, Canada, and Mexico). The frequency of travel can be discussed based on operational needs

Bachelor's degree in Information Technology, Computer Science, or a related field

Over 15 years of progressive IT experience, including at least 5 years in a leadership role

Experience managing multi-location IT operations, preferably in manufacturing or industrial environments

Strong understanding of IT infrastructure, enterprise applications, and cybersecurity issues

Proven ability to manage outsourced service providers and internal IT teams

Excellent communication and stakeholder management skills

Ability to work in a matrixed, global organization and collaborate with cross-functional teams

Experience with ERP solutions such as S/4HANA, SAP ECC, Epicor, etc. (an asset)

Functional proficiency in both French and English, spoken and written, to collaborate effectively with anglophone teams