Hotel Front Desk Agent - Winter (Seasonal)

Join our Hotel Operations team as a Front Desk Agent for Lizard Creek Lodge & Slopeside Lodge. This is a front desk, guest facing position where you will ensure the first line of contact with our guests is running smoothly. If you enjoy being part of a team, ensuring our world class guests have the best experience possible, and have a strong passion for mountain culture, this is the role for you.

Expectations & Responsibilities

• complete hotel reservations, maintain current bookings and enforce cancellation policies
• complete guest check-ins, room reservation modifications, and guest check-outs
• coordinate with the maintenance and housekeeping team to ensure guest inquiries are handled in timely fashion
• sell lift tickets, ski/board repair packages, snow lessons, dinner reservations, spa appointments, and any other hotel or ski packages as needed by the business and/or guests
• know and adhere to the policies, rules, and protocols outlined in the Resorts of the Canadian Rockies Employee Handbook
• be trained in, know and follow all safe work procedures included in the Safety Management Program
• complete other fair and reasonable tasks as requested by management to ensure the smooth operation of the hotels

Qualifications

• Physically fit and able to perform somewhat demanding work
• Comfortable working at a desk for multiple hours at a time
• Experience working in hotels and hospitality is an asset (training provided)
• Ability to work well independently and as part of a team
• Strong commitment to safety and following procedures

Conditions

• Frequent standing, walking, bending, and use of hands and arms
• Some moderate lifting

Compensation And Benefits

• Competitive wage: $20.00 p/hour as per collective agreement ($20.60 from Jan 1st 2027)
• Mountain access perks: Staff receive an RCR pass with full mountain access, plus reciprocal resort tickets and discounted friends & family tickets
• Staff discounts: Enjoy savings on food & beverage, rentals, retail items and hotel accommodation.
• Employee Events & Recognition: Participate in fun, year-round staff events and be recognized through our employee awards program
• Join a fun and passionate team to share RCR mountain adventures with!

Whether it’s the mountain culture, historic downtown Fernie, or just a love for skiing or boarding, Fernie Alpine Resort is the place to be. We are an equal opportunity employer and look forward to hearing from all qualified applicants. We thank all applicants for their interest in Resorts of the Canadian Rockies; however, only those candidates selected for an interview will be contacted. If you are interested in the position, please apply online with your resume and cover letter. Experience the Ultimate.