Markham- Director of Operations ICI division

Overview

Markham, ON, Canada

Job Title: Director of Operations – ICI Division

Location: 505 Miller Avenue, Markham, Ontario

Position Type: Permanent Full-Time

Reporting To: Senior Vice President

Start Date: Immediately

Hours: Monday to Friday

Compensation: $190,000-$205,000 per annum

Summary: Miller Waste Systems is seeking an experienced and results-driven Director of Operations – ICI to lead and oversee the performance of our Industrial, Commercial, and Institutional (ICI) operations. This role is responsible for driving operational excellence, financial performance, service reliability, and continuous improvement across front-end, roll-off services along with transfer station operations. Reporting to the Senior Vice President, the Director of Operations – ICI will lead cross-functional collaboration with Sales, Finance, Safety and the Equipment Group to align operational execution with company growth objectives.

Responsibilities

• Provide strategic leadership and oversight for all ICI collection operations including front-end and roll-off services.
• Overall responsibility for transfer stations operations and haulage to landfills.
• Lead operational teams across districts to ensure safe, efficient, and reliable service delivery.
• Develop and implement operational strategies, policies, and best practices for improving productivity and service quality.
• Ensure consistent execution of operational standards and procedures across districts.
• Oversee dispatching, routing, and operational planning using the company’s route management system.
• Continuously evaluate route performance and service efficiency to improve productivity and reduce operational costs.
• Maintain a strong customer-centric focus ensuring service reliability and responsiveness.
• Work closely with the Equipment and Maintenance Group to ensure fleet reliability and optimal equipment availability.
• Align operational requirements with preventative maintenance schedules and fleet lifecycle planning.
• Collaborate with equipment leadership to minimize downtime and maximize operational productivity.
• Support operational planning related to equipment deployment, replacement strategies, and fleet utilization.
• Establish and drive best practices across transfer station operations and haulage from transfer stations to end markets.

Health, Safety & Compliance

• Champion a strong culture of health, safety, and environmental responsibility.
• Ensure operational practices align with company safety standards and regulatory requirements.
• Promote accountability and safety leadership throughout the operational organization.
• Integrate safety expectations into operational planning and decision-making.

Financial & Business Performance

• Oversee financial performance of ICI operations across districts and service lines.
• Collaborate with Finance to develop operational budgets, forecasts, and productivity targets.
• Monitor key operational cost drivers including labour productivity, disposal costs, and contractor utilization.
• Identify opportunities to improve operational efficiency and profitability.
• Work with Sales leadership to address underperforming accounts and optimize service models.

Customer & Contract Management

• Ensure high levels of customer satisfaction and service reliability across ICI operations.
• Support customer retention initiatives through strong operational performance.
• Work closely with the Sales team to support Key Accounts and complex service agreements.
• Participate in strategic customer meetings where operational expertise is required.
• Ensure service delivery aligns with contractual commitments and customer expectations.

Operational Excellence

• Working closely with key managers to establish and drive best practices across transfer station operations.
• Oversee haulage from transfer stations to landfills and end markets.
• Determine optimal disposal locations by balancing cost, capacity, and operational efficiency.
• Evaluate internal versus third-party haulage and adjust the mix as needed.
• Increase internal tonnage flow to Miller Waste facilities where it supports margin and efficiency.
• Monitor disposal pricing, haulage economics, and market conditions.
• Identify opportunities to improve material flow, reduce handling, and lower overall system cost.
• Partner with the ICI Sales leadership team to support revenue growth initiatives.
• Participate in Sales & Operations (S&OP) meetings aligning operational capacity with sales growth.
• Collaborate with Sales on route densification strategies and service design for new customers.
• Provide operational insights to support pricing strategies and service planning.

Key Performance & Competencies

• Post-secondary education in Business, Operations Management, or a related field preferred. Equivalent operational leadership experience will also be considered.
• 10+ years of progressive operational leadership experience; experience within the waste and recycling industry is preferred.
• Demonstrated leadership experience managing ICI operations and multi-district or multi-site teams.
• Strong understanding of waste collection operations, routing, fleet utilization, and safety compliance.
• Proven ability to lead large teams and drive performance improvements.
• Strong collaboration with sales, finance, and equipment/maintenance teams.
• Excellent communication and leadership presence.

Posting closing date: This posting will remain active until it has been filled.

Notice on AI screening: This posting is for an existing vacancy. Artificial intelligence is not used in the screening, assessment, or selection of applicants for this position.

Equal Opportunity: Miller Waste Systems is committed to equity, diversity and inclusivity in the workplace. We welcome applications from women, racially visible individuals, people with disabilities, Indigenous peoples, and LGBTQ2S+ persons. We are committed to providing equal opportunities and comply with applicable provincial Disabilities Acts.

Company profile: Miller Waste Systems strives to be an employer of choice. We have over 65 years of experience providing waste services and are dedicated to a family and employee-centric environment with industry-leading compensation, benefits, and pension programs.