Customer Service Advisor

Casual-professional, friendly and positive office environment, working with great people who thrive on teamwork and collaboration. We are each other’s backbone and the team is highly agile, adaptable and resilient in meeting corporate goals/objectives, whether it be through extra help, inspiration/motivation, mentorship, coaching for success or agreeing to shift trades, we are here to help and foster an inclusive working environment that encourages innovation, creativity and change.

We offer:

• Minimum of five (5) shifts per week (Monday through to Friday) scheduled between 8:00AM to 8:00PM, as business requires, traditional shift between 8-4, or 9-5 or 10-6pm & Saturdays 9-3pm as business requires.
• Offering guaranteed base of $17.75 per hour
• Ability to make an extra $0.50 after each year up to 5 years until $2.50 is reached on top of your base.
• $300 annual benefit health spending reimbursement plan for you and your family after 90 days of employment
• Fully paid initial training
• Group Car and Home Insurance Discount
• Team & Individual incentives
• Travel Discount to select hotels, tickets and attractions across North America

Plus

• 10-15% Discount on car/home insurance part of our group plan
• 10% discount for travel anywhere in the world through participating partner off regular tickets and packages
• Discount to major car rentals in North America for all your travel needs
• Exclusive phone plan discount from Telus Molibility so you can talk/text/tweet away
• Discounts to over 100+ apparel, salon, beauty, fashion and house hold essential stores as of your employment with us
• Exclusive discounts to attraction such as Niagara, Banff, Disney World, City Pass, Lego Land, Safari etc
• Exclusive discount for all your tech needs from: HP, Dell, Apple & Samsung as part of being member of our winning team

We are not done yet, while complimenting your existing skills and competencies you will develop new ones as part of our ongoing development training:

• Oral & written communication
• Emotional Intelligence
• Building Relationship
• Interacting for successful outcomes
• Agent certification program
• Art of Negotiation

Qualifications:

• Minimum 3- 6 months customer service experience
• High School Diploma or equivalent
• Strong communication skills with the ability to multitask effectively
• Genuine eagerness to help customers with care, professionalism, and diplomacy
• Exceptionally polite, friendly and courteous demeanor
• Excellent listening skills to address customer concerns while maintaining composure
• Strong work ethic and positive attitude within a diverse team environment
• Ability to communicate effectively both verbally and via typing with high attention to detail
• Tech-savvy mindset, comfortable learning and using various digital tools
• Ability to communicate through Webchat, Email, Social Media, and other online channels (training provided)
• Contact customers with past-due accounts via phone and email to provide reminders and assistance
• Listen to customer concerns and identify why a payment was missed to find a solution
• Establish realistic payment plans and process settlements in accordance with company policy
• Accurately document all interactions and update customer contact information in the CRM
• Provide high-quality service that aligns with company commitment to customer care
• Proven data entry and typing skills with a minimum of 40 WPM

Location :

Currently Recruiting

Conveniently located in the heart of downtown Toronto,in a bright,beautiful professional building, brick walls and 13' ceilings - two minutes from Union Station, subway station and Go Transit.

Hours of Operation:

Monday to Friday between 8 am – 8:00 pm

Saturdays 9-3pm.

Description:

Can you offer superior customer service in a fast-paced work environment? You will be providing a wide range of inbound/outbound customer service. Key responsibilities including, bill explanation, account maintenance and collections.

If you are an energetic, self-motivated and a customer service oriented individual looking to learn and develop in a lasting career in customer service, we have immediate Full-Time opportunities for people interested in servicing products to existing customers for some of Canada's largest Utility providers.

The successful candidate will posses the unique combination of rapport-building, presentation skills and experience required to quickly gather data, identify specific needs of potential customers and inform them and/or perform the necessary steps to ensure good account standings.

About Us:

Optima Communications International Inc. is a third party contact centre outsourcer providing solutions to major businesses since 1992. We pride ourselves on our people and the close working relationships we have with long standing clients, market leaders in Financial, Utilities and Business Services. We’ve established a sterling reputation in our industry as the call centre of choice by acting as a seamless extension of our clients and their business.

Complete our on line application, and If selected you will be contacted via phone by a member of our Recruitment Team.

Optima Communications International Inc. is committed to providing accommodations for people with disabilities. Accommodations will be provided in all parts of the hiring process as required under Optima Communications International Inc. Employment Accommodation policy. Applicants need to make their needs known in advance

Due to the volume of applications we receive; only those candidates selected for telephone interviews will be contacted.

Optima wishes you all the best in your employment search! 

#recruit