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Ecommerce Customer Support (Part-time)

MS2 Bilingual

About the job Ecommerce Customer Support (Part-time)

POSITION:EcommerceCustomerSupportSpecialist

LOCATION:Remote,workingwithaCanadianRetailer

HOURS:EASTERNSTANDARDHOURSWEEKDAYS/WEEKENDSSHIFTS

YouwillworkwithaCanadianRetailerprovidingcustomerswithagreatexperiencethatkeepsthemshopping!Youwillworkaspartofateamtohelpcustomersviatelephoneoremail,andtoensureanyissuesareresolvedaccuratelyandquickly.

TheroleisremoteandWFH.Youmusthaveaquietandsuitableworkenvironment.

What you will do in this role

Respondtocustomerinquiriesbyphoneoremailinafriendly,timely,andprofessionalmanner.

  • Resolvecustomerissues,frombillingandshippingissuestohelpingcustomersnavigatethewebsite.
  • Maintainup-to-datecustomerinformation.
  • Researchproductinformationandthewebsitetostayinformedandassistincustomerinteractions.
  • Befriendly,professional,andsolution-focusedineverycustomerinteraction.
  • Providewardrobesolutionsbyofferingcoordinatingitemsorotherwardrobeessentials.
  • Beateamplayerbylookingoutforcolleaguesandhelpingwheneverpossible.
  • Performanyotherad-hocdutiesasprescribed.

And your qualifications include

  • -Ideallyatleast1yearincustomerserviceroleinretailorecommerce.
  • -ProficiencywithMicrosoftOfficeapplications
  • -Experiencewithpopulartoolslikeisaplus
  • -Awesomeorganizational&interpersonalskills,especiallyphoneetiquette
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Vacancy posted 3 hours ago
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