Business Analytics Assistant Manager

Manulife

Turn global analytics into operational insight as an Assistant Manager with Manulife’s Canada Contact Centre, Bank & Affinity, in a hybrid Montreal role.This individual contributor role reports to the Director and supports leadership through analysis, reporting, escalation management and business storytelling. You will connect operational data, customer feedback and performance insights to clarify trends, risks, opportunities and recommended action. The work includes partnering across Operations, Analytics, Workforce Management and Technology.Key Responsibilities:
Analyze operational data, customer feedback and global analyticsCreate weekly, monthly, quarterly and ad-hoc reportsTranslate complex information into leadership presentationsCoordinate sensitive escalations through resolutionIdentify root causes and continuous-improvement opportunitiesRequirements:
Strong analytical, problem-solving and operational judgmentExperience developing accurate reports, insights and presentationsAbility to communicate recommendations to senior leadersAbility to manage competing priorities independentlyBachelor’s degree or equivalent relevant experienceBring analytical judgment, business storytelling and escalation-management skills to support informed decisions across Manulife’s Canada Contact Centres.
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