Workforce Strategy & Transformation Lead

Workforce Strategy & Transformation Lead at The Home Depot in Toronto, ON M3C 4H9
Job Description
Pay Range: $95,000 - $105,000At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance;
Deferred Profit-SharingProgram to assist with retirement savings;
comprehensive paid benefits;
a 15% discount on Home Depot stock purchases;
and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.
Position PurposeThe Workforce Operations Engineering, Transformation & Strategy Lead partners with business leaders to drive effective workforce strategies, operational excellence, and associate engagement across the field. This role blends workforce analytics, process design, and HR business partnership to support current and future business needs.This position leads and sustains workforce-related initiatives by translating strategy into actionable processes, managing change, and clearly communicating the
" why" and "how" of change to field leadership and store teams, while aligning with company values and business priorities.Position ResponsibilitiesStrategy, Workforce Operations & Business SupportLead and support broad-scale workforce operations initiatives, integrating workforce planning, labour optimization, and associate engagement considerations.Partner with Business, HR, Operations leaders, and other cross-functional partners to align workforce strategies with current and future business needs.Influence leaders through workforce-related change initiatives by identifying risks, opportunities, and readiness impacts on field teams.Apply internal and external industry trends to recommend improvements in workforce efficiency, talent practices, and operational execution.Provide insights and recommendations to leadership to support labour planning, productivity, and operational decision-making.Lead strategic workshops focused on workforce-related priorities and improving store-level execution.Lead and support configuration changes within the Workforce Management (WFM) system to reflect labour model changes.Process Design, Analytics & Continuous ImprovementAnalyze workforce and operational data to identify trends, opportunities, and process improvement recommendations.Validate current-state processes and collaborate with stakeholders to design scalable, future-state workforce solutions.Lead the development of business requirements, process maps, user stories, and proof-of-concept initiatives.Design and maintain reporting, dashboards, and analytical models to support workforce management and proactive decision-making.Prepare financial analyses and forecasts to support workforce productivity and labour investment decisions.Leverage analytics tools and methodologies to improve labour models, forecasting accuracy, and resource allocation.Oversee and manage the maintenance of existing engineered labour standards and the implementation of new standards utilizing MOST (or similar) methodology.Conduct in-depth analysis to determine organizational impacts resulting from revisions to engineered labour standards, SOP changes, or pilot program implementations.Act as an internal consultant by developing and maintaining relationships with business partners, gaining an understanding of their business processes and vision, and presenting recommendations for process re-engineering.Change Management & Field CommunicationDevelop and execute change management strategies that support effective adoption of workforce initiatives across stores and leadership teams.Translate complex workforce concepts into clear, practical messaging for field audiences.Communicate strategy, priorities, and process changes to ensure understanding, alignment, and consistent execution in the field.Partner with store leaders to gather feedback, test assumptions, and refine solutions based on real-world application.Create and deliver communication materials that explain the purpose, impact, and benefits of workforce initiatives.Influence alignment and change adoption by bridging corporate strategy and field operations through purposeful two-way communication.People, Partnership & Stakeholder ManagementFoster strong collaboration with cross-functional partners including Stores, Operations, HR, IT, Finance, and external vendors.Serve as a trusted advisor to leaders on workforce-related topics, combining business acumen, HR insight, and operational understanding.Communicate effectively across multiple levels of the organization, adapting messaging for executive, field, and store audiences.Build and present workforce and labour concepts at corporate, district, and store-level meetings.Support a positive associate experience by ensuring workforce initiatives are fair, consistent, and aligned with company values.Project Delivery & ExecutionLead project planning and execution for workforce initiatives, including scope definition, milestones, dependencies, and status reporting.Coordinate with internal and external partners to deliver solutions through key phases, including design, testing, pilot, and rollout.Identify and communicate benefits, risks, dependencies, and value throughout the lifecycle of initiatives.Continuously assess progress, share lessons learned, and recommend adjustments to improve outcomes.Ensure initiatives are implemented in a way that enables sustainable adoption in the field.Experience & Knowledge RequiredEducation & CertificationsBachelor's degree in Human Resources, Operations, or a related field preferred.Lean Six Sigma Certification or similar methodologies to improve workforce processes, labour efficiency, and field execution preferred.PMP designation considered an asset.Change Management certification or designation preferred.Experience & SkillsStrong analytics experience using workforce and operational data to support planning, forecasting, and data-driven decisions.5+ years of progressive experience in workforce operations, HR business partnership, process improvement, analytics, or related roles.Demonstrated experience supporting or leading cross-functional initiatives in a retail, field, or multi-site environment.Experience applying project management practices to large or complex initiatives.Strong understanding of workforce planning, labour analytics, and operational processes.Proven experience supporting or leading change management initiatives, including implementation planning, stakeholder alignment, and adoption monitoring.Excellent written and verbal communication skills, with the ability to translate complex concepts into clear, actionable messaging for field leaders and store teams.Ability to influence, consult, and partner effectively with leaders, HR teams, IT, and operational stakeholders at all levels of the organization.Strong analytical, problem-solving, and organizational skills, with the ability to use data to inform decisions.Demonstrated ability to manage multiple priorities in a fast-paced, evolving environment.Retail, operations, or field-support experience preferred.
In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses
Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants
for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.Our Core Values
Our associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.Taking Care of Our People
The key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.Respect For All People
In order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.Doing The Right Thing
We exercise good judgement by "doing the right thing" instead of just "doing things right." We strive to understand the impact of our decisions and we accept responsibility for our actions.Building Strong Relationships
Strong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.Giving Back
An important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.Along with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.Creating Shareholder Value
The investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.The Home Depot Canada is partnering with Ontario Corps to help strengthen emergency preparedness and community resilience across Ontario.A Way Home Canada (AWHC) and The Home Depot Canada Foundation (THDCF) are bringing together youth leaders, policymakers, and community partners on Parliament Hill.HOME DEPOT IS COMINGTO FORT MCMURRAY!
We are building a team that will serve this community for years to come.Bring your passion, your drive, and your desire to help others.We strive to maintain a culture that welcomes everyone, and we believe it helps us achieve our business goals by driving excellent customer service and innovation, empowering our associates to thrive and excel, and enriching the communities in which we operate. This includes creating an environment where our associates feel welcomed, valued and respected and providing equal opportunity for all of our associates. Learn more
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