Manager, Accounts Receivable

Job Responsibility:

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We're looking for a Manager, Accounts Receivable to join our growing team.

As Manager, Accounts Receivable, your work will have a significant impact on our organization by efficiently and effectively leading Direct Bill back office operations, including payment processing and collections. You will lead a team of four unit managers to improving our processes, strengthen use of data analytics, and support transformative projects. This position will report to the National Director, Accounts Receivable. What you'll do here:

• Responsible for leading back office operations related to Direct Bill policies for Intact Insurance nationally
• Lead, coach, and develop unit managers to deliver successful results for their respective mandates
• Foster a strong culture of optimism, positivity, and commitment to operational excellence across department
• Develop and utilize key performance indicators to monitor results, drive efficiency, and manage performance
• Drive the use of data analytics to identify opportunities for improvement, and enhance key business processes
• Collaborate with internal and external stakeholders to ensure streamlined workflows and productive escalation activities
• Respond to operational issues and ensure quality service to brokers and customers
• Mandate may include leading A/R related projects liaising with various business stakeholders
• Mandate may include leading process optimization projects across A/R

What you bring to the table:

• Bachelor's degree in Commerce, Business Administration or Finance or equivalent work experience
• Professional Accounting Designation, CGA, CMA or CA considered an asset
• 7+ years of experience working in a senior role in Finance or Accounting
• 4+ years of people management experience
• Sound knowledge of insurance principles / practices and billing operations
• Ability to set clear objectives and monitor progress of multiple projects against deadlines
• Demonstration of Intact's Leadership Success Factors including the ability to mentor staff and drive strong engagement results
• Robust critical thinking and analytical skills
• Detail-oriented is a must have
• Strong communication and interpersonal skills to foster favourable business relationships and resolve conflicts
• Positive attitude while adapting to changing priorities and taking ownership of team's work
• No Canadian work experience required however must be eligible to work in Canada
• Bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country

#LI-Hybrid

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.