Remote Case Navigator for Healthcare

Make a meaningful impact in patient care as a Remote Case Navigator at Think Research. This role involves guiding patients through the healthcare system during 10-hour shifts from Thursday to Sunday. In this full-time position, you will serve as a vital link between patients and care providers, completing assessments and helping patients navigate their healthcare journeys. Solid communication skills are essential as you will handle inquiries, coordinate referrals, and document all patient interactions meticulously. This role demands shift flexibility and may require overtime based on business needs. Key Responsibilities:

• Guide patients through visit readiness and authentication
• Handle incoming inquiries on a cloud communications platform
• Coordinate specialist referrals and booking of diagnostic tests
• Clearly convey navigation options to patients
• Maintain thorough documentation of patient interactions

• College diploma in Medical Office or Business Administration
• Excellent communication and relationship-building skills
• Ability to prioritize tasks effectively
• Comfortable using technology and software
• Bilingualism in English and French is an asset