Junior Technical Support Analyst (Fall Student Position)

Strathcona-Tweedsmuir School  

Strathcona-Tweedsmuir School (STS) is a premier co-educational day school nestled in the Foothills of the Rocky Mountains just outside of the City of Calgary on a 220-acre campus. As an International Baccalaureate (IB) World School, STS offers all three IB Programmes from Kindergarten through to Grade 12. 

In addition to the global perspective offered by the International Baccalaureate (IB) Diploma Programme, the School offers an extensive co-curricular program in a technology-rich environment. Students take advantage of the amazing natural setting including a small pond, forest, and extensive trail system to complement their academic learning. 

STS combines the rich traditions from its 120 years of history with innovative and research-based instructional practices where students pursue lives of purpose, flourishing emotionally, physically, and intellectually. 

STS values pluralism. We are committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.

Position Overview  

STS is seeking a student to join its Information Technology team and provide frontline technical support to students, faculty, and staff. This role offers hands-on experience supporting a diverse technology environment within a leading K–12 International Baccalaureate school. This  position  can be a  W ork  experience, Co -operative  Education or Internship  opportunity  for post-secondary students .

Core Areas of Responsibility 

Key Responsibilities  

• Serve as the first point of contact for IT support requests. 

• Troubleshoot and resolve hardware and software issues. 

• Support desktops, laptops, peripherals, printers, projectors, and interactive displays. 

• Assist users with software-related questions and best practices. 

• Deploy and provision software remotely using management tools. 

• Log, track, escalate, and follow up on support tickets. 

• Maintain accurate IT asset inventory records. 

• Coordinate warranty claims with vendors. 

• Investigate missing or anomalous equipment. 

• Create and test network cabling as required. 

• Support annual laptop collection, refresh, and deployment processes. 

• Assist with the setup and implementation of new technology initiatives. 

Qualifications and Experience   

Education & Eligibility Requirements  

• Pursuing studies in Information Technology, Computer Science, Information Systems, or a related field. 

• Must meet the eligibility requirements of the Government of Canada Student Work Placement Program (SWPP), including:

• Registered as a domestic student at a Canadian Post-Secondary Education (PSE) institution;

• Enrolled and has started in their academic program before commencing a Work-Integrated Learning (WIL) placement; 

• Canadian citizens, permanent residents, or persons to whom refugee protection has been conferred under the Immigration and Refugee Protection Act 

• Legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations. International students are not eligible. 

• Undertaking a placement that is recognized as work-integrated learning in connection with a course, degree, certificate, diploma, or other recognized program offered by the institution. The placement can be required or optional, for credit or not for credit. 

• In a full or part-time program from any program of study 

• Not an immediate family member of the employer 

Desired Experience  

• Demonstrated knowledge of:

• Microsoft Windows 

• Microsoft Office Suite 

• Microsoft 365 

• Google Workspace/Google Cloud solutions 

• Local Area Network (LAN) client connectivity 

• Apple macOS (OSX) 

• Experience working in a technical support or help desk environment. 

• Knowledge of incident tracking and ticketing systems is considered an asset. 

• Previous experience working in an educational or school environment is considered an asset. 

• Experience supporting mobile devices and technologies is considered an asset. 

• Experience working in a Bring Your Own Device (BYOD) environment is considered an asset. 

Professional Competencies  

• Demonstrates an understanding of and commitment to the goals, values, and strategic direction of the Information Technology team. 

• Understands the importance of delivering exceptional customer service. 

• Responds to the needs of students and employees in an effective, professional, and timely manner. 

• Takes initiative, manages priorities effectively, and independently achieves established objectives. 

• Works collaboratively with team members to achieve shared goals and deliver high-quality technology services. 

• Demonstrates flexibility and the ability to respond positively to changing technologies, priorities, and organizational needs. 

• Effectively communicates through verbal, written, and interpersonal channels. 

• Able to explain technical concepts clearly to users with varying levels of technical knowledge. 

• Demonstrated ability to work effectively in an economically, culturally, and racially diverse environment. 


• Values and respects differing perspectives, backgrounds, and experiences, recognizing the strength and innovation that diversity brings to the workplace. 

Application Instructions  

Applications must contain a cover letter, your resume, and the names and contact information for three school or work-related references, one of which must be a direct supervisor (your references will not be contacted without your prior consent). Please submit your application through our recruitment module at  

As per Government of Canada Student Work Placement Program (SWPP), this Work-Integrated Learning (WIL) Work Experience position must be aligned with the post-secondary education program of the participating student and applicants must meet the eligibility requirements. 

Applications will be reviewed as received and interested applicants are strongly encouraged to apply early as the position may be filled as soon as a qualified candidate is selected.

Strathcona-Tweedsmuir School provides a welcoming environment for all employees and encourages diversity among staff and students as part of our commitment to the Alberta Human Rights Act.