Bilingual HR Client Services Representative

JOB DESCRIPTION

The Bilingual HR Client Services Representative works as part of the HR Shared Services Team, located at our Head Office in Saint John, New Brunswick. This role provides superior customer service to employees, leaders, and stakeholders across the organization while supporting HR, payroll, benefits, and system-related inquiries. The successful candidate will contribute to process improvements, reporting activities, testing support, and initiatives that enhance employee experience and service delivery. The range for the role is between $44,00 - $65,000 annually.

RESPONSIBILITIES

• Serve as a primary point of contact for employees and stakeholders, delivering exceptional service through phone, email, chat, and other case management channels.
• Respond to employee questions and complete transactions throughout the employee lifecycle, ensuring accuracy and attention to detail.
• Investigate and resolve HR, payroll, benefits, and system-related inquiries by gathering information, researching available resources, and identifying solutions.
• Use Microsoft Excel and other tools to organize, review, and maintain employee and operational data.
• Learn and apply HR processes, policies, and systems while understanding how your work supports employees and the broader organization.
• Leverage technology and identify opportunities to improve processes, employee experience, reduce risk, and enhance service delivery.
• Support testing activities, process documentation, reporting, and continuous improvement initiatives.
• Collaborate with team members to share knowledge, support team goals, and contribute to a positive team culture.

QUALIFICATIONS

• Post-secondary education in Human Resources, Business Administration, or a related field.
• 2+ years of experience in a customer service, administrative, HR, payroll, or related environment.
• Bilingual proficiency in both English and French, with strong verbal and written communication skills in both languages
• Strong problem-solving and analytical skills.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Strong attention to detail and commitment to data accuracy.
• Excellent organizational skills with the ability to manage multiple priorities and meet deadlines.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Demonstrated customer service mindset and commitment to providing a positive employee experience.
• Ability to learn new systems, processes, and technologies.
• Commitment to continuous improvement and operational excellence.

ABOUT US

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.