Senior Director

Location | Travel Requirements

On-site Ontario, Canada | Local, regional, and occasional international travel, including the United States and United KingdomCompensation Range:

CAD $160,000–$185,000 annually

About Fedcap

For more than 90 years, Fedcap has been turning possibility into reality. As a global nonprofit serving more than 335,000 people each year across the United States, Canada, the United Kingdom, and Australia, we open doors to economic mobility through innovative, evidence-based solutions in education, workforce development, health, and economic development. Join us and experience The Power of Possible, where your work creates real opportunities for people facing barriers to economic well-being and helps build stronger communities every day.

Fedcap Canada plays an integral role in Ontario's Employment Services Transformation as a Service System Manager (SSM). Working in partnership with Service Providers, employers, government agencies, and community organizations, Fedcap Canada strengthens local service delivery, expands access to employment opportunities, and supports individuals facing barriers to sustainable employment. Our approach focuses on building local capacity, advancing best practices, and delivering measurable outcomes that strengthen communities across Ontario.

Position Summary

Reporting to the President of Fedcap Inc./Fedcap Canada, the Vice President provides strategic and operational oversight of Fedcap Canada's employment services operations. As the senior executive responsible for Service System Management across Ontario, this position ensures operational excellence, contractual performance, financial stewardship, regulatory compliance, and continuous improvement across multiple catchment areas.

The Vice President leads the development and execution of strategies that strengthen Service Provider capacity, improve participant outcomes, and drive consistent, high-quality service delivery. Working closely with Ministry partners, Service Providers, employers, and community stakeholders, this position advances system-wide performance, strategic partnerships, and achievement of contractual Key Performance Indicators (KPIs).

As a member of the senior leadership team, the Vice President also supports organizational growth, business development, and expansion into new regions. This includes building a high-performing leadership team, ensuring operational readiness, managing organizational risk, and advancing Fedcap Canada's position as a leader in workforce development and employment services.

Key ResponsibilitiesStrategic Leadership & Stakeholder Engagement

• Serve as the senior operational executive for Fedcap Canada, exercising decision-making authority in partnership with the President of Fedcap Inc./Fedcap Canada.
• Develop and maintain executive relationships with the Ministry of Labour, Immigration, Training and Skills Development (MLITSD), the Ministry of Children, Community and Social Services (MCCSS), and other government partners to support contract performance and strategic priorities.
• Represent Fedcap Canada in discussions regarding employment services policy, system design, service delivery, and sector innovation.
• Cultivate partnerships with organizations serving Indigenous, Francophone, Black and racialized communities, persons with disabilities, newcomers, and other designated inclusion groups to strengthen equitable access and achieve contractual inclusion KPIs.
• Engage with adjacent ministries, including the Ministry of the Solicitor General, to support coordinated service delivery and strategic initiatives.
• Partner with senior leadership across The Fedcap Group and Fedcap Inc. to advance strategic planning, organizational growth, policy development, and workforce development initiatives nationally and internationally.
• Identify emerging risks, opportunities, and strategic issues requiring executive attention or intervention.

Service System Management & Operational Excellence

• Provide executive oversight of employment services operations across all assigned catchment areas, ensuring consistency, quality, and alignment with contractual obligations and organizational standards.
• Lead the implementation and transition of new catchment areas, overseeing start-up activities, operational readiness, organizational capacity, and alignment with Fedcap's operating model.
• Strengthen Service Provider capacity through performance management, coaching, knowledge sharing, and implementation of consistent best practices.
• Advance localism and market stewardship to ensure services are responsive to regional labour markets, community needs, and underserved populations.
• Monitor Service Provider performance, identify systemic barriers, and implement strategic interventions to improve outcomes and operational effectiveness.
• Serve as a trusted executive advisor to Service Providers, promoting collaboration, innovation, accountability, and continuous improvement while minimizing unnecessary administrative burden.
• Provide strategic direction for FedcapCARES, the organization's case management system, including identification of functionality needs, system enhancements, and operational priorities.
• Ensure service delivery practices, communications, and operations support Ontario's English and French language requirements.

Contract Performance & Financial Stewardship

• Maintain executive accountability for contractual performance, policy implementation, operational governance, financial management, and organizational sustainability.
• Oversee system-wide performance against contractual KPIs, including participant volumes, employment outcomes, retention measures, and inclusion targets.
• Ensure achievement of at least 85% of contractually established participant volumes through ongoing monthly performance monitoring and corrective action.
• Drive achievement of sustainable employment outcomes, including a minimum 38% point-in-time job entry rate and contractual employment retention targets at 30, 90, 180, and 365 days.
• Ensure 100% of participant intakes are completed within contractual timelines, including the established 30-day requirement.
• Ensure Service Providers achieve contractual inclusion targets through equitable access, targeted engagement, and effective service delivery.
• Provide executive oversight of budgeting, contract negotiations, operational expenditures, financial reporting, and fiscal controls.
• Review general ledger (GL) and profit and loss (P&L) reporting weekly to monitor financial performance, identify variances, and ensure sound fiscal stewardship.
• Use performance data, financial analysis, and operational reporting to guide decision-making, mitigate risk, and improve system-wide outcomes.

Organizational Leadership & Growth

• Lead, coach, and develop a high-performing leadership team with clear objectives, accountability, performance expectations, and measurable outcomes.
• Foster a culture of transparency, engagement, inclusion, collaboration, and continuous improvement aligned with Fedcap's mission and values.
• Establish leadership priorities, execution plans, and performance expectations that strengthen organizational effectiveness and service delivery.
• Maintain expert knowledge of Ontario Employment Services Transformation, social assistance programs, workforce development policy, and evolving government priorities.
• Support business development opportunities, geographic expansion, and new service delivery models, ensuring operational scalability and organizational readiness.
• Promote effective cross-functional collaboration and strategic communication across Fedcap Canada and the broader Fedcap organization.
• Perform other duties as assigned to support organizational and operational priorities.

QualificationsEducation and Experience

• Graduate degree in business administration, public administration, workforce development, social services, supply chain management, contract management, or a related field.
• Minimum seven years of progressively responsible leadership experience, including management of large-scale operations, complex service delivery systems, or Service Provider networks.
• Demonstrated experience managing complex government-funded programs, contracts, budgets, and multidisciplinary teams.
• Experience overseeing performance-driven service delivery operations with accountability for contractual outcomes and financial performance.
• Experience developing, coaching, and leading geographically dispersed or remote teams.
• Experience working with government agencies, public policy, and workforce development systems strongly preferred.
• Knowledge of Ontario Employment Services Transformation and Service System Management preferred.

Knowledge, Skills, and Abilities

• Strong executive leadership, strategic planning, organizational management, and decision-making capabilities.
• Demonstrated ability to translate organizational strategy into measurable operational and financial results.
• Strong understanding of contract management, performance accountability, government reporting, and financial stewardship.
• Excellent communication, relationship management, negotiation, and presentation skills, with the ability to engage government officials, senior executives, and community stakeholders.
• Proven ability to lead complex operations, manage competing priorities, and drive continuous improvement across multiple service delivery locations.
• Strong analytical skills with experience using data, technology platforms, and performance management tools to guide operational decisions.
• Ability to build collaborative, accountable relationships with Service Providers, subcontractors, employers, and government partners.
• Demonstrated commitment to equitable service delivery, accessibility, inclusion, and participant-centered outcomes.
• Ability to lead organizational change, strengthen leadership capacity, and foster a high-performing, mission-driven culture.

Benefits and retirement programs are provided in accordance with applicable Fedcap Canada employee benefit plans and eligibility requirements.

Equal Opportunity Employer & Recruitment Disclosure

Fedcap Canada is an Equal Opportunity Employer committed to fostering a diverse, inclusive, respectful, and accessible workplace. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment based on any ground protected under the Ontario Human Rights Code, including race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, and other applicable protected grounds.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, Fedcap Canada welcomes applications from persons with disabilities and provides

accommodations upon request throughout the recruitment, assessment, and selection process. Applicants requiring accommodation, including accessible formats or interview-related support, are encouraged to inform their recruiter.

This posting is for an existing vacancy with Fedcap Canada. Artificial intelligence may be used to assist in screening and assessing applicant qualifications. All hiring decisions are made by individuals, not artificial intelligence.

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