Travel Sales Advisor Specialist - Contact Center

Full Time Clerical /Admin Supp Remote, Toronto, ON, CA 1 Attachments

Remote position : Must be located and authorized to work in the United States or Canada

ABOUT GLOBUS FAMILY OF BRANDS

With 98+ years in travel, the award-winning Globus family of brands – consisting of Globus, Cosmos, and Avalon Waterways – creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 70 countries on six continents across the globe. With equal measures vision and hard work; team collaboration and commitment; adaptability, honesty, and integrity as well as a genuine love for all-things-travel, the Globus family of brands – a leader in international travel – now offers unparalleled, perfectly planned tours; inventive, inspiring cruises and modern, independent vacation packages to millions of travelers.

• Generous benefit package including travel benefits and retirement.

THE ROLE

The Sales Advisor Specialist is responsible for growing sales through strong relationships with travel advisors and agency partners.

This role drives quote conversion, booking growth, and advisor engagement through proactive outreach, consultative selling, pipeline management, and consistent follow-up. The Sales Advisor Specialist partners with travel advisors to identify opportunities, recommend solutions, and convert travel interest into confirmed bookings while delivering an exceptional advisor experience.

EDUCATION & EXPERIENCE REQUIRED

• 1 year + of experience in sales, customer service, travel, hospitality, or a contact center environment.
• Strong communication, customer service, and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced, performance-driven environment.
• Experience using CRM systems, Microsoft Office, and business technologies.
• Strong organizational, follow-up, and schedule adherence skills.
• Travel industry experience preferred.

THE POSITION

The Sales Advisor Specialist is responsible for the following results:

• Achieve sales, conversion, booking, and passenger growth goals.
• Convert quotes and opportunities into booked travel.
• Receive calls and emails and proactively outreach to travel advisors to maximize sales opportunities.
• Recommend products, promotions, and up-sells to increase revenue and encourage the sale.
• Maintain productivity and performance standards.

Travel Advisor Relationship Management

• Build and maintain strong relationships with travel advisors and agency partners to build long term-business growth.
• Provide consultative sales support and destination expertise.
• Deliver timely, professional, and accurate communication via phone and email and provide proactive engagement and follow-up.
• Ensure effective and collaborative working relationships across departments.
• Maintain ownership and progress of assigned quotes, opportunities, and sales activities.
• Ensure every opportunity has a documented next step and follow-up plan.
• Maintain accurate CRM records, documentation, and adhere to pipeline management to maximize booking opportunities and conversion rates.

Customer Experience & Professional Development

• Deliver exceptional service while achieving sales goals.
• Maintain product, promotion, and destination knowledge.
• Participate in coaching, training, and professional development activities.
• Embrace feedback and continuously improve sales effectiveness.

CallMiner Quality Interactions & Sales Effectiveness

• Utilize CallMiner to improve sales effectiveness and customer interactions.
• Maintain quality scores that meet or exceed department standards.
• Apply coaching to improve communication, customer engagement, and sales results.
• Demonstrate professional, consultative sales behaviors on all interactions.
• Embrace continuous improvement through quality, accountability, and skill development.
• Participate in meetings, and MS Teams chats.
• Rotating Saturdays required; will receive a day off that week to compensate
• Overtime as needed

THE DEPARTMENT

The Customer Experience Center is dedicated to our mission of creating happy guests by delivering exceptional sales, service, and support across every stage of the travel journey. The department drives revenue growth while building lasting relationships with guests, travel advisors, group leaders, and charter partners. The Customer Experience Center serves as a trusted resource for guests and travel advisor partners. The team provides expert guidance during the planning and booking process, delivers responsive support before departure, assists with travel-related needs while guests are on trip, and offers post-trip support to ensure satisfaction and loyalty. By combining sales expertise with exceptional service, the Customer Experience Center creates seamless travel experiences, strengthens relationships, and drives growth for the US & Canada markets.

EOE

While performing this job, it will require: Eight (8) hours or more a day of sitting; walking; standing; bending; answering the telephone; entering data into the computer; retrieving data from the computer or analyzing data from reports.