Product Expert - Direct-to-Consumer (D2C) Commerce

Job Description

What you'll bring

You have deep expertise in product strategy, cross-functional leadership, and the full product lifecycle. Your product decisions are grounded in data and clear to communicate.

• Experience owning Direct-to-Consumer (D2C), omnichannel, or digital commerce products in enterprise Software as a Service (SaaS) environments
• Ability to define product roadmaps, balancing user needs, business goals, and technical feasibility
• Track record of leading product discovery and delivery in Agile environments, with experience mentoring other product managers
• Technical fluency in cloud-native architectures, application programming interfaces (APIs), and distributed systems
• Strong communication and stakeholder skills — able to advocate for product direction and align teams across organisational boundaries
• Degree not required for this role.

We also look for people who think strategically, understand the business, and can bring others along with them — combining influencing skills and emotional intelligence with the ability to work through complex problems confidently.

In addition to the skills and experience specific to this role, all positions at SAP require candidates who are comfortable using AI tools — including agentic AI — in their day-to-day work, from crafting effective inputs and automating routine tasks, to evaluating AI-generated outputs for quality and driving adoption of AI practices within their teams.

What you'll build

You will lead product strategy and delivery for D2C commerce within SAP Order Management — guiding discovery cycles, defining multi-quarter roadmaps, and aligning engineering, design, marketing, and partner teams.

• Define and communicate the product vision, strategy, and roadmap for D2C commerce capabilities
• Engage customers, partners, and stakeholders to validate opportunities and refine product direction
• Collaborate with Engineering and User Experience (UX) teams to deliver cloud-native, API-first capabilities at enterprise scale
• Mentor other product managers and establish frameworks for how the team approaches discovery and experimentation
• Use product analytics, competitive analysis, and customer feedback to evaluate product performance and guide improvement
• Support Product Marketing, Sales, and Solution Management with product positioning, demonstrations, and roadmap communication

Where you belong

You'll join the Customer Experience (CX) Order Management product team at SAP, shaping how product management is practised across your area and beyond. Your influence comes from the quality of your thinking and the strength of your relationships — working without formal authority over engineering or design. You'll collaborate with engineering, architecture, and UX colleagues across multiple locations. This is a hybrid role based at our Montreal office.

Additional Information

About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: View email address on jobs.smartrecruiters.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Compensation Range Transparency
SAP believes pay transparency is essential to fostering an honest, supportive, and inclusive culture and is an important part of our commitment to pay equity. The salary range for this position is included in the job posting. The actual compensation offered to the successful candidate will fall within that range and will depend on factors such as education, skills, experience, location, and scope of the role, as determined through the selection process. Where applicable, SAP may also provide variable incentive opportunities and additional benefits, subject to the terms of the relevant plans and policies. Any variable incentive amount is target-based, with actual payouts dependent on company and individual performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits .

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.