Manager, Change Management (English/Spanish), International Commercial Banking - Toronto

Requisition ID: 275699

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Scotiabank's International Banking division is a diverse and dynamic network that provides financial advice and solutions to more than 12 million retail, corporate, and commercial clients. With a presence in over 15 countries—including Mexico, Chile, Peru, Colombia, Brazil, Uruguay, and key markets across Central America and the Caribbean—our footprint offers unparalleled connectivity within the North American corridor. These regions feature favorable demographics and present significant opportunities to expand banking penetration and deliver innovative solutions.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose:

The International Commercial Technology Transformation team is a high-performing, flexible team that operates at the intersection of commercial banking, technology, product, design and delivery. The team is responsible for driving large-scale digital transformation initiatives across International Commercial Banking's footprint, ensuring successful adoption of new capabilities, technology solutions, and operating models while maintaining compliance with governing regulations, internal policies, and procedures.

The Manager, Change Management will lead organizational readiness, stakeholder engagement, communications, training, and adoption activities supporting technology transformation initiatives across 12 international markets. This role is responsible for ensuring employees, leaders, and business partners are prepared, engaged, and equipped to successfully adopt new solutions and ways of working.

What You'll Do:

• Collaborate with Product, Technology, Process Owner teams, and Banking other business partners, to develop and support change experience plans for new or changing technology implementations and capabilities: identify experience gaps, coordinate training sessions across ICB country footprint (training facilitation may be required), draft, coordinate, and implement communications strategy
• Conduct change impact assessments to identify organizational, process, technology, and people impact across multiple stakeholder groups and countries
• Supports the validation and enablement of customer support models at and following launch
• Coordination of training workstreams and communications amongst partners to ensure all changes (e.g. banking, risk, local commercial centres and E.O.) preparedness for supporting customers through product and service launches
• Act as an expert on our customer operations, internal and customer escalations, and drive process improvements with the goal of keeping our customers happy – even when things go wrong
• In partnership with the platform support team, ensure that customer feedback is being captured, analyzed, and actioned – both in preparation for and throughout the duration of a launch to provide the best possible customer experience
• Report on adoption results and how to gauge platform/capability satisfaction to measure communication effectiveness and using insights to strengthen engagement outcomes
• Foster a high-performance environment that encourages innovation, learning, and transparency

What You'll Bring:

• Fluency in English and Spanish is required
• PROSCI Change Management Certification is preferred
• Experience and understanding of project logistics and operations
• Project management experience in a software delivery capacity is an asset. PMP or Agile certifications are considered a plus
• Excellent analytical skills to find insights from multiple data sources. Experience using collaboration and planning tools such as Jira, Confluence, Mural, etc.
• Deep expertise in strategic communications, stakeholder engagement, and message design within a complex business and technology environment
• Exceptional writing, editing, and storytelling capabilities, with the ability to distill complex concepts into clear, compelling communications
• Demonstrated experience developing integrated communication strategies across multiple channels and stakeholder groups
• Strong capability in advising leaders on executive messaging, presentation content, speaking points, and communication approach
• Sound understanding of organizational change principles and the role of communications in supporting readiness, adoption, and sustainment
• Strong planning, prioritization, and delivery management skills, with the ability to manage multiple priorities and deadlines
• Experience measuring communication effectiveness and using insights to strengthen engagement outcomes

Work Arrangement:

This position is currently a hybrid role, with the expectation that you will work 3-4 days a week in the office. Please note that this is subject to change based on the needs of the business.

What's In It For You?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs

Interested?

If your experience is closely related but doesn't align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That's why we work to grow and diversify talent and engage employees in a performance-oriented culture.

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank's six guiding sales practice principles to ensure they act with honesty and integrity.

At Scotiabank, we value the unique skills and experiences everyone brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.