IT Artificial Intelligence (AI) Architect/Designer - Senior
Itprofound Inc.
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Job ID: <\/span><\/span><\/b> RQ11251 - IT Artificial Intelligence (AI) Architect/Designer - Senior <\/span><\/span><\/b><\/b><\/span><\/span>
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Client : Government Services Integration Cluster <\/span>
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Location : Toronto, Ontario <\/span>
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Duration: 09 months+ Extension <\/span>
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Type: Onsite <\/span>
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Job Description: <\/span>
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Must Have Skills: <\/span>
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10+ years of experience in enterprise architecture, solution design and software delivery. <\/span><\/span><\/span>
<\/span><\/span><\/p><\/li>4+ years of experience designing and implementing enterprise Artificial Intelligence and Machine Learning solutions. <\/span><\/span><\/span>
<\/span><\/span><\/p><\/li>4+ years of experience designing conversational AI, intelligent virtual assistants, voicebots, chatbots or conversational IVR solutions. <\/span><\/span><\/span>
<\/span><\/span><\/p><\/li>Experience designing and implementing AI -enabled contact centre solutions. (Conversation design with AI)<\/span><\/span><\/span>
<\/span><\/span><\/p><\/li>Experience integrating AI solutions with contact centre technologies such as Amazon Connect, Genesys Cloud, NICE CXone, Cisco Contact Center or equivalent platforms. <\/span><\/span><\/span>
<\/span><\/span><\/p><\/li>Experience with AI platforms and services such as Amazon Connect Customer AI Agent, Azure OpenAI, Azure AI Services, Amazon Bedrock, Amazon Lex, Google Vertex AI or similar technologies. <\/span><\/span><\/span>
<\/span><\/span><\/p><\/li>Demonstrated experience leading conversational AI, AI Agent and customer experience transformation initiatives. <\/span><\/span><\/span>
<\/span><\/span><\/p><\/li>Experience modernizing IVR, customer self -service and digital engagement platforms. <\/span><\/span><\/span>
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