Aftermarket Parts Customer Service Manager

Manage aftermarket parts orders and customer service for De Havilland, using relationship-building and cross-functional coordination across global accounts.As Customer Service Manager, you will support daily operations and long-term account development for airlines, lessors, MROs, and brokers. You will align Finance, Supply Chain, Quality, and other internal resources to deliver timely services and resolve customer concerns. Flexible working hours support a 24/7/365 operation.Key Responsibilities:
Serve as the proactive contact for assigned customer accountsOversee quote generation, order entry, returns, repairs, and exchangesTrack backorders, coordinate deliveries, and follow up receivablesMaintain customer data and resolve account discrepanciesIdentify value-added solutions and account growth opportunitiesRequirements:
Bachelor’s degree in business, marketing, communications, or related fieldFive or more years of customer service, sales, or account managementTwo or more years of aerospace industry experienceLogistics, supply chain, ERP, or CRM experienceProficiency in Microsoft Office;
advanced Excel or PowerBI advantageousBring aftermarket order management, customer focus, and analytical skills to De Havilland’s global service organization.
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