MINI Service Advisor
Budds' Imported Cars
Service Receptionist
Who we are
Welcome to the Budds’ family, home to the group of Budds’ family-owned, automotive stores and services. Since 1973 Budds’ has been retailing luxury automobiles with one simple theme, Treat clients the way that you would like to be treated. Today our ongoing successes are a testament to these values. Our group's mission statement is “The family business that service built”.
What you’ll be doing
Our Service Receptionist is often the first point of contact for our clients arriving in our service department. BUDDS' BMW is a premium luxury car dealership where customers come first - Be a valuable member of our team is where great client relationships are built. Our exceptional team members are here to make our clients feel welcome, comfortable, and informed from start to finish, while they are working with us to maintain their vehicle.
You will be responsible for
Friendly & customer focused presence
Concierge: You don't need to have all the answers, but tactfully & professionally connecting customer enquiries with the right people results in smooth transitions and client centred results.
Supporting the Service Team & clients by ensuring Clients transportation needs are met utilizing available tools such as UBER, our internal car rental program, and premium valet service arrangements.
Answering phones internally & externally, connecting clients with the right people
Providing service updates as requested
Taking payments from clients
Arranging after-hours Kiosk pickups/drop-offs
Liasoning with car wash & lot support staff in reducing delays in returning vehicles back to customers after the service is completed
What we need from you
Full-time hours (40 hours per week)
Monday – Friday Day Shift
Reliable transportation to get to work
What Skills & Experience You’ll Bring To Us
Strong communication skills
Customer Service experience
Time management skills
Work well in a team-based environment
Organization
Positive Attitude
Experience with computers and automotive an asset, but not required
Benefits
Competitive hourly rate & bonus structure
Benefits after 6 months ( Health and Dental )
Paid vacation time
Team-based support system
Work-life balance
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