Inside Sales Coordinator

Our mission is to innovate the most sustainable and complete building envelope solutions in the Canadian market, with our trusted employees, customers and communities guiding all that we do. Investing in our people. Innovating our product selection. Sustaining the world that sustains us. We prioritize the potential for success that’s all around us.

Position Summary

As a key member of the Inside Sales team at the Stratford branch, you will be required to coordinate and process Inside Sales orders, provide technical knowledge and detailed product specifications to meet customer needs. This position will focus on supporting the agricultural and residential light gauge division.

This position reports directly to the Inside Sales Supervisor.

Key Accountabilities

• Customer Service: Providing high levels of customer service through professional and expeditious communication on the phone and via email. Understanding and delivering customer needs. Consistent and proactive follow-up.
• Sales Growth: Driving sales growth by educating, offering / upselling other Vicwest products to accompany customers’ orders.
• Order Coordination: Maintaining contact with customers to ensure orders are processed, produced and shipped to the correct destination, on time and in-spec. Working with internal departments to ensure there are no delays in the sales process.
• Support Territory Managers: Provide ongoing support to Territory Managers / Outside Sales Reps in maintaining SalesForce (CRM) Projects, Opportunities and Contacts.

Major Responsibilities

• Process sales orders by checking for correct price, profile, description, quantity, and credit terms.
• Interface with customers, field sales, and manufacturing on matters dealing with quotations, scheduling, delivery dates and shipping.
• Assist customers with product applications by providing technical knowledge of our products.
• Provide quotations from lists of materials or small material take-offs.
• Upselling other Vicwest products.
• Complete paperwork/forms to record required sales information.
• Maintain the appropriate customer files and reports.
• Perform accurate and speedy data entry.

Qualifications

• Post-secondary degree or diploma in Business Administration, Sales, or relevant field an asset
• 1-3 years of experience in inside sales and providing solutions based on customer needs.
• 3-5 years of experience in customer service, experience in building materials or construction would be considered an asset
• Demonstrate a strong ability to multi-task, handle timelines and play close attention to details.
• Excellent written and oral communication skills.
• Proficient is MS Office and SAP

Required Skills

• Demonstrated ability to think strategically and tactically
• Excels at fast-paced environments
• Strong communication (gregarious) and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Curious, solutions-based mindset
• Excellent organizational skills
• Strong business acumen

Additional Details

• This position is based at a Vicwest facility in Stratford, Ontario.

How do we win? We win when we care. Care for our people. Care for our products. Care for our planet. Because when we can count on each other, we can count our collaborations as victories.

Vicwest welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.