Senior Manager, Change & Operational Readiness, Global Transaction Banking - Toronto

Title: Senior Manager, Change & Operational Readiness, Global Transaction Banking - TorontoRequisition ID: 277632
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Corporate, Commercial, and Small Business clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.
As our clients transform their operating models, expand globally and deploy digital capabilities and their cash management needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline treasury processes, simplify payments, improve working capital performance, and mitigate financial risk.
At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.
Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.
Purpose:
The Senior Manager, Change & Operational Readiness will lead the integrated business change and operational readiness agenda for the High Value Wires Modernization Program. Embedded within Global Transaction Banking, the role will connect program delivery with the business and operational functions responsible for adopting, operating, controlling and supporting the modernized wires environment. The role combines organizational change management, operational readiness, business implementation and transition-to-BAU disciplines, ensuring that impacted teams are prepared for change and that readiness can be demonstrated through clear evidence ahead of production releases.
What You’ll Do:
Lead stakeholder engagement, change-impact assessments, communications, training coordination and adoption activities.
Translate complex technology and process changes into clear impacts for affected business and operational teams.
Ensure stakeholders understand what is changing, their target-state responsibilities and the actions required to prepare.
Own the integrated readiness framework for Operational change across a multi-stakeholder program
Establish readiness criteria, checkpoints, evidence requirements and sign-off expectations.
Coordinate readiness across Operations, Technology, Product, Finance/Accounting, Risk, Compliance and other impacted stakeholders.
Identify readiness gaps, establish accountable owners and drive resolution or escalation.
Lead business-side readiness for major releases, including consolidated readiness assessments and go/no-go preparation.
Integrate operational readiness with testing, migration, cutover, controls and implementation activities.
Ensure outstanding dependencies, risks, issues and exceptions are transparent to program and business leadership.
Coordinate required readiness evidence and stakeholder approvals.Assess impacts to business processes, roles, procedures, controls, hand-offs and support models
Ensure target-state operating arrangements and accountabilities are established before implementation.
Lead business stabilization readiness, including escalation, operational monitoring and residual issue management.
Coordinate the transition from program-led implementation into sustainable BAU ownership.
Maintain consolidated readiness reporting, risks, issues, decisions, dependencies and actions.
Provide concise executive-level assessments of readiness health, critical gaps and required interventions.
Lead and develop assigned change/readiness resources and establish consistent standards and ways of working.
What You’ll Bring:
Demonstrated experience leading complex transformation, organizational change and/or operational readiness within financial services or relevant professional experience.
Ability to translate complex program and technology change into practical business and operational requirements.Strong knowledge of payments, transaction banking, clearing or other operationally critical banking environments.
Demonstrated experience supporting major technology implementations, migrations and production releases.
Strong understanding of change management, operational readiness, implementation, hypercare and transition-to-BAU disciplines.
Proven ability to coordinate complex initiatives across Operations, Technology, Product, Finance, Risk and Compliance.
Strong governance, risk management, stakeholder management and executive communication capabilities.
What’s In It For You?Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.
At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.
As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.
At Scotiabank, we value the unique skills and experiences everyone brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.
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