Retail Food Service Manager

Elevate your career and join the Aramark team where professional opportunities can lead to long lasting careers!  

We are hiring a full time Retail Food Service Manager to oversee our culinary retail operations at Wilfrid Laurier University in Waterloo, ON. The retail outlets are where campus customers order prepared foods from a menu.  The Food Service Manager is responsible for developing and implementing beverage and dining solutions to meet customer needs and tastes. 

Culinary experiences and well-maintained environments are fundamental to student success. From brain-powering ingredients to comforting flavor combinations, nutritious food doesn’t have to be boring. Aramark chefs and dietitians are constantly reviewing the latest insights and food trends to find the next culinary innovation and help students discover their love of food.

We partner with you to enhance the student experience, support parents, and collaborate with administration, all while delivering on the expectations of parents and the community.

Job Responsibilities

•    Lead the front of the house of the Retail operation with the Food Service Director
•    Plans, directs, and coordinates food service activities to deliver a finished product
•    Oversees various food retail outlets ensuring Aramark standards of services are maintained
•    Follows the Operational Excellence fundamentals by maintaining food and labour initiatives
•    Ensures individual and team is trained, and performance meets objective and client expectations
•    Brings value through efficient operations, appropriate cost controls, and profit management
•    Plans, directs, and coordinates food service activities to deliver a finished product to the customer
•    Supervises the team regarding production, quality, and control
•    Maintain a safe and healthy environment for patrons and employees

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

•    Previous experience in a retail or fast-food franchise outlet is required
•    2-3 years food service supervisory or management experience is required
•    Experience in directing the work of others as per job duties and business requirements
•    Experience working in or managing in a unionized environment preferred
•    Experience managing and controlling food, labour, and operational costs to maximize revenues
•    Ability to act with a ‘Customer comes first attitude’ to meet and exceed expectations
•    Effective oral communication skills and knowledge of the retail environment
•    Maintain effective working relationships with managers, staff and patrons

What We Offer You:

•   Time to Recharge: Three weeks of paid vacation for all new salaried hires, plus 3 personal/flex days dedicated to your mental health and well-being.
•     Comprehensive Health Benefits (No Waiting Period!): From day one, enjoy coverage for dental, prescriptions, vision, massage therapy, and more—because your health matters.
•     Future Security: A Self-Directed Pension Plan where every dollar you contribute is matched with two by Aramark—helping you grow your retirement savings faster.
•     Well-Being Support: Access Aramark’s Employee Assistance Program for confidential resources and support for you and your family whenever you need it.
•     Inclusive Community: Be part of our Employee Resource Groups (ERGs), where we celebrate diversity, build connections, and support one another.
•     Continuous Learning: Benefit from Educational Assistance to support your growth, plus scholarships for your children entering post-secondary studies.
•     Career Growth: Clear career path planning and development opportunities tailored to your skills and aspirations.
•     Safe & Supportive Workplace: We are deeply committed to providing a safe, healthy, and positive work environment for all.
**Monetary benefits will differ for salaried -part time and temporary positions.