ServiceNow Administrator/Developer

ServiceNow Administrator/Developer

Position Description
We are seeking an experienced ServiceNow Developer to support the end-to-end development, configuration, administration, and optimization of the ServiceNow platform. The successful candidate will work closely with stakeholders and development teams to translate business and configuration requirements into scalable ServiceNow solutions that integrate effectively with enterprise workflows.

This is a hybrid role requiring attendance at our downtown Toronto and/or designated office at a minimum of four days per week. This requirement is subject to change at any time.

Your future duties and responsibilities
• Lead and support end-to-end ServiceNow development across Service Catalog, Incident Management, Change Management, Problem Management, Knowledge Management, HR Case and Knowledge Management, Employee Service Center, and Service Portal.
• Administer the ServiceNow platform, including server installation and configuration, platform upgrades, instance cloning, performance optimization, and activities supporting system reliability and efficiency.
• Gather core configuration requirements from stakeholders, translate requirements into design models, and manage implementation activities in collaboration with developers.
• Customize ServiceNow applications to meet organizational requirements and support integration with existing systems.
• Design and configure ServiceNow modules to align with Service Portfolio Management strategies and provide visibility into services and their lifecycles.
• Design and implement functionality using Business Rules, Script Includes, UI Policies, and Client Scripts.
• Develop and manage the ServiceNow service catalog, including catalog items, options, and workflows that facilitate user service requests.
• Configure and use Import Sets to support data loading from external files or databases into ServiceNow.
• Apply Agile practices and Test Driven Development principles to support software quality.
• Analyze business requirements and design ServiceNow solutions that integrate with enterprise workflows.

Required qualifications to be successful in this role
• Certified System Administrator (CSA), mandatory.
• Certified Application Developer (CAD), mandatory.
• Certified Implementation Specialist, mandatory.
• Extensive experience with end-to-end ServiceNow development.
• Strong ServiceNow administration experience, including platform upgrades, instance cloning, installation/configuration, and performance optimization.
• Experience gathering stakeholder requirements and translating them into technical designs and implementation plans.
• Experience customizing ServiceNow applications and integrating them with existing enterprise systems.
• Experience developing Business Rules, Script Includes, UI Policies, and Client Scripts.
• Experience developing and managing ServiceNow Service Catalog functionality and Import Sets.
• Strong data mining, data analysis, and decision modelling skills.
Assets
• Understanding of JIRA/JTMF and Confluence platforms.
• Experience working in Agile environments.
• Experience implementing Test Driven Development principles.

#LI-GS
#Hybrid

"CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $80,000-$130,000. This role is an existing vacancy."

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email . Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.