System Engineer L2

Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at .

Job Description

Do

ÃÂÂ Excellent communication skills
ÃÂÂ Ability to Empathize pacify and handle Irate Customers with Exceptional communication skills.
ÃÂÂ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
ÃÂÂ Troubleshooting Windows Outlook Teams Citrix. VDI VPN Security App etc. over Remote Support
ÃÂÂ Answer incoming calls and respond to customerÃÂÂs emails in timely manner.
ÃÂÂ Manage and resolve customer complaints.
ÃÂÂ Identify and escalate issues to supervisors as and when needed.
ÃÂÂ Provide product and service information to customers.
ÃÂÂ Research required information using available resources and Offer Solution to customers.
ÃÂÂ Research identify and resolve customer complaints using applicable software.
ÃÂÂ Route calls and tickets to appropriate resources and Domains who can best support he user
ÃÂÂ Document all call information according to standard operating procedures.
ÃÂÂ Recognize document and alert the management team of trends in customer calls.
ÃÂÂ Create SOPs for new Issues and resolution given.
ÃÂÂ Complete call logs and reports.

Mandatory Skills: Desktop Support.

Experience: 1-3 Years.

The expected compensation for this role ranges from CAD 37000 to CAD 63000 .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Wipro is committed to creating an accessible supportive and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities throughout the recruitment and selection process. Accommodations must be communicated in advance of the application where possible and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

Required Experience:

IC