CASEWORKER COMMUNITY BASED SERVICES

Job ID: 67033
Job Category: Community & Social Services
Division & Section: Seniors Services & Long Term Care, LTC Seniors Services and Community Prgms
Work Location: 1530 Markham Road, Scarborough, ON M1B 3G4  
Job Type & Duration: Part-time, Permanent Vacancies (Hybrid Work option as a possibility) 
Hourly Rate: $40.08 - $43.91 
Shift Information: Monday to Friday, up to 35 hours per week 
Affiliation: L79 PT LTCH&S
Number of Positions Open: 3
Posting Period: 22-Sept-2026 to 06-Oct-2026

The City's Seniors Services and Long-Term Care (SSLTC) Division supports Toronto seniors and residents in long-term care homes to have the healthiest, most fulfilling lives possible through exceptional care and services. Vulnerable individuals who reside in the community are supported through adult day programs, supportive housing services, tenancy support and homemakers and nurses' services. CareTO is our brand for the culture change we are investing in for the City's 10 directly operated long-term care homes (https://www.toronto.ca/community-people/housing-shelter/rental-housing-tenant-information/finding-housing/long-term-care-homes/careto/). The division values Compassion, Accountability, Respect and Excellence which shape our organizational culture, our priorities, and the experiences of all those who live, work, volunteer, and visit.

Major Responsibilities:

• Assesses client's functional and financial status to determine eligibility.
• Interviews clients in various locations, e.g. homes, community agencies.
• Compiles and verifies client financial information, may include contacting financial institutions. Compiles client functional information through personal interview, and liaison with client supports and relevant service providers.
• Documents and cross references information.
• Creates individual case files.
• Writes reports, prepares and evaluates information, including statistics as required.
• Completes applications and required forms.
• Calculates eligibility for subsidy and service.
• Enters data required for computer input.
• Edits computer reports and makes necessary adjustments.
• Provides ongoing assessment, case coordination and monitoring of client's needs on a predetermined basis.
• Assists applicants, clients and families to identify and access alternative courses of action when community-based services are not appropriate to the needs of the individual.
• Maintains updated records for all client related matters and prepares correspondence and statistical information as per policies.
• Makes referrals as appropriate and maintains follow up.
• Maintains a caseload, meeting re-assessment and monitoring standards.
• Deals with urgent situations and new referrals.
• Liaises with contracted service providers in the coordination and provision of services to the client as determined in the case plan. Provides an advocacy role for clients.
• Utilizes community resources effectively to maximize the client's independence and to enhance the client's quality of life.
• Attends/participates in case conferences as required.
• Responds to enquiries, complaints or emergency situations involving clients.
• Assesses situation, presents and implements solutions, and completes corresponding documentation.
• Maintains current knowledge of legislation, services, resources, policies, programs, procedures and issues affecting clients.
• Interprets legislation, departmental and divisional policies and procedures.
• Participates in orientation, in-services and ongoing education related to the clients' needs. Attends team meetings.
• Participates on internal/external committees.
• Develops and maintains relationships with community agencies and organizations in order to communicate legislation, policy and procedures and reciprocally to keep abreast of services, programs and referrals for clients.
• Researches, analyzes and evaluates information.
• Makes recommendations regarding divisional policies, procedures, forms etc.
• Designs and delivers presentations to the public, staff and community groups.
• Provides work direction to clerical staff.
• Protects the rights of clients and families.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Degree or Diploma in Social Services, or an equivalent combination of education and experience in social and community service.
2. Considerable experience in case planning/co-ordination including performing assessments/reassessments, determining eligibility, monitoring and coordinating of in-home services for seniors.
3. Experience working in social or community-based services setting.

You must also have: 

• Knowledge of the Homemakers and Nurses Services Act, and related programs and services legislation.
• Knowledge of community agencies and resources.
• Ability to establish and maintain effective working relationships with a diverse client population, staff, community agencies and the public.
• Ability to communicate effectively both verbally and in writing with clients, staff, and the public.
• Ability to work independently and organize time and workload effectively.
• Ability to collect data, organize and analyze information and resolve problems.
• Knowledge of and ability to work with a quality improvement focus.
• Ability to utilize computers and various software packages such as Microsoft Office.
• Ability and willingness to work in high risk areas (e.g. infested client homes, hostels etc.).
• Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.
• Ability and willingness to travel and visit clients in various locations in the community.
• An Ontario Driver's license and/or the ability to travel to various locations in a timely manner would be an asset

Please note:
As a condition of employment with the Long-Term Care Homes & Services Division, selected candidates will be required to provide a satisfactory Police Reference Check (PRC) with vulnerable sector screening, tuberculosis screening and proof of immunization in accordance with the Fixing Long-Term Care Act, 2021 (O.Reg. 246/22).

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.