National Account Manager

OVERVIEW

The Account Manager owns assigned customer accounts from request intake, quoting support, and opportunity follow-up through project coordination and closeout. The role is responsible for maintaining customer trust, documenting requirements, coordinating internal handoffs, supporting profitable repeat business, and ensuring commitments are captured, communicated, followed through, and closed.

At JD Sign Group, this role combines customer service, consultative sales support, signage and project understanding, CRM discipline, and coordination with estimating, design, permits, production, installation, shipping, finance, and project delivery. The position is an Account Manager-level role for an assigned existing client base and standard-complexity work. Major pricing decisions, strategic account commitments, unusual risk items, and senior customer escalations require manager or leadership approval.

Key Responsibilities

1. Account Ownership and Customer Experience

· Act as the primary day-to-day contact for assigned customer accounts.

· Confirm and document customer requirements, project scope, due dates, schedules, site information, approvals, assumptions, and expectations.

· Provide clear, accurate, and timely customer updates throughout active work.

· Manage customer expectations by closing open loops and escalating issues early when progress is at risk.

· Track customer requests, complaints, and outstanding issues through closure in the CRM or approved workflow system.

2. Account Retention, Growth, and Opportunity Follow-Up

· Identify repeat business and organic growth opportunities within assigned accounts.

· Qualify customer needs, decision-makers, timing, budget considerations, project complexity, and next steps.

· Coordinate with estimating, design, and leadership to prepare proposals, revisions, and consultative options.

· Maintain accurate pipeline records, including opportunity value, stage, probability, target close date, next step, and owner.

3. Scope Intake, Estimate Readiness, and Commercial Discipline

· Use a structured intake checklist before requesting estimates or moving work forward.

· Confirm scope, dimensions, drawings, photos or survey requirements, site conditions, landlord requirements, permit assumptions, installation constraints, shipping expectations, exclusions, deadlines, and pricing risks.

· Ensure customer approvals, revisions, assumptions, and exclusions are documented before work proceeds.

· Identify commercial risks early, including unclear scope, missing approvals, out-of-scope work, rushed deadlines, permit constraints, installation or access issues, and margin-sensitive changes.

4. Sold Job Handoff and Workflow Coordination

· Complete and own the sold-job handoff package for assigned accounts.

· Ensure critical project information is transferred accurately to internal teams before each workflow stage.

· Coordinate with estimating, design, permits, production, installation, shipping, finance, and project delivery to keep work aligned with approved scope and timelines.

· Track blockers, communicate ownership of next actions, and follow up until resolution.

5. Communication, Escalation, and Closeout

· Use concise, action-oriented communication that identifies the decision required, action owner, due date, next step, and escalation need.

· Communicate confirmed schedules, changes, delays, required customer inputs, internal blockers, and project risks clearly and promptly.

· Escalate stalled progress with facts, options, proposed action, and required decision.

· Confirm closeout requirements, including installation confirmation, deficiencies, final photos, customer acceptance, unresolved issues, and invoice readiness where applicable.

PERFORMANCE METRICS

• Achievement of national sales and revenue targets.

• Growth, retention, and expansion of key accounts.

• Pipeline strength and conversion rates.

• Client satisfaction and repeat business.

WORK ENVIRONMENT

Office-based in Cambridge with flexibility for national travel as required.

Requirements

Education

Bachelor's degree in business, marketing, construction, design, or related field (preferred).

Experience

• 5+ years of B2B sales experience, including management of large or national accounts.
  

• Minimum 1+ year in signage, graphics, display, or related industries (preferred).
  

• Proven success selling to senior-level stakeholders (Directors/VPs).
  

• Experience supporting national or multi-location rollouts is an asset.
  

Preferred Industry Experience

We strongly prefer candidates with experience in one or more of the following areas:

• Signage
  

• Custom manufacturing
  

• Construction-related sales
  

• Building products
  

• Branded environments
  

• Architectural products
  

• Other consultative B2B sales environments involving complex, multi-stakeholder selling
  

SKILLS

• Strong consultative and strategic selling capabilities.
  

• Excellent relationship-building and negotiation skills.
  

• Ability to develop tailored, client-focused solutions.
  

• Strong communication and presentation skills.
  

• Solid business acumen with the ability to scale sales across regions.
  

• Analytical thinking and problem-solving ability.
  

• Proficiency with CRM systems and MS Office.
  

We are committed to providing accommodations at every stage of the recruitment process, under the Human Rights Code. The JD Sign Group Recruitment Team is dedicated to upholding the Accessibility for Ontarians with Disabilities Act (AODA) to foster an inclusive, barrier-free workplace. We are ready to accommodate the accessibility needs of individuals with disabilities to ensure full participation in all recruitment processes. If you require such accommodation, don't hesitate to contact our HR team by email: Show email .

Benefits

COMPENSATION & BENEFITS

• Salary range: $60,000 – $80,000 CAD, plus bonus performance-based
  

• Comprehensive benefits plan available after 3 months
  

• Convenient on-site parking
  

• Access to an on-site gym for your health and wellness