Utility Billing Analyst

Job Responsibility: Division: Corporate Financial Services Department: Corporate Revenue Term: 1 Temp Full Time position available for approximately 12 months. Closing Date: 08/15/2024 Labour Group: CUPE 59 Posting: 3545 Job Summary Duties & Responsibilities

• Reviews exception queue reports and queries; investigates discrepancies and makes necessary adjustments and corrections to customer utility accounts.
• Responds to external and internal customer enquiries.
• Revises and reconciles utility account records and related reports.
• Processes manual utility billings.
• Ensures utility billing data is processed accurately.
• Interprets meter readings and enters readings into the billing system.
• Reviews work orders, estimates consumption, and enters final readings into the City's Customer Information System.
• Contacts Utility Meter Shops to reconcile and/or investigate billing anomalies.
• Posts accounts receivable transfers and other miscellaneous charges to appropriate utility accounts.
• Assists with the development, testing and implementation of new programs and changes.
• Performs other related duties as assigned.

Qualifications

• Graduation from a recognized, two-year, post-secondary, business administration, information systems, business analysis or related program.
• Five years' progressively responsible experience resolving concerns of external customers and processing automated transaction data, including a minimum of two years' current customer service experience in utilities and taxes.
• Thorough knowledge of the City's utility billing and smart metering systems.
• Knowledge of data processing methods and procedures.
• Demonstrated ability to deal respectfully, courteously, and tactfully with external agencies, other civic employees, and the public in difficult circumstances.
• Demonstrated ability to communicate effectively, orally and in writing.
• Ability to research, analyse and interpret information in accordance with established policies and procedures.
• Ability to solve problems independently.
• Skill in the use of a computer using the Microsoft Office Suite.

Requires Security Check Additional Requirements Weekly Hours: 36.67 Salary Range: $61,748.88 to $68,077.68 CAD per annum (2023 rates) Diversity, Equity and Inclusion The City of Saskatoon offers an inclusive workplace that embraces diverse backgrounds. As an equity partner with the Saskatchewan Human Rights Commission (SHRC), the City commits to diversity, equity and inclusion in our workplaces. By having our workforce reflect the community we serve, we support the realization of miyo-pimatisiwin, (me-o-pi-ma-ti-si-win) “the good life”, for all residents. To learn more about Diversity, Equity and Inclusion at the City, please visit Saskatoon.ca/diversity Accommodation The City of Saskatoon strives to provide an accessible and inclusive workplace for all, including throughout the application and selection process through reasonable access and accommodations. Should you require accommodation through any stage of the recruitment process, please email View email address on ca.edajobs.com.