Overnight Fitness Front Desk Representative

Support Planet Fitness front desk operations overnight in Ottawa, handling phones, member check-ins, account updates, and professional customer service.

As a Member Services Representative, you will create positive experiences for Planet Fitness members, prospective members, and guests. You will answer questions, conduct tours, calculate membership rates, and assist with payment amounts. The position also supports cleanliness and responds to concerns appropriately.

Key Responsibilities:

• Handle front desk activities during assigned shifts
• Answer phones and provide friendly assistance
• Facilitate needed updates to member accounts
• Respond professionally to questions and concerns
• Assist with drawer counts when needed

Requirements:

• Customer service background preferred
• Exceptional communication and listening skills
• Ability to empathize and solve problems
• Ability to work independently and collaboratively
• Continual standing, walking, and talking during shifts

Use attentive communication and organized front desk support to serve Planet Fitness members throughout overnight Ottawa shifts.