Crew Scheduler

As Canada's leading ultra-low-cost carrier, dedicated to providing affordable and exceptional travel experiences to Canadians, Flair Airlines is always on the lookout for talented individuals to join our team and contribute to our success as we continue to expand our route network, flight frequency, and services. Given our commitment to growth and excellence, we are currently seeking candidates for the following position:

Job Title: Crew Scheduler

Department: Occ & Planning

Location: Toronto, ON (YYZ)

Work Arrangement: This role is primarily based in the office environment.

Position Overview:

Reporting to the Senior Manager, Crew Scheduling, the Crew Scheduler is responsible for coordinating Pilots and Cabin crews to keep Flight Operations fully staffed and flights on time. The Crew Scheduler must consider a variety of factors when managing a crew member's schedule and must be able to make decisions under stressful conditions.

The duties of the Crew Scheduler include:

• Continuously audit, modify and verify legalities to cover all scheduled flights
• Ensuring that flight crew duty hours and days worked are maintained within legal limits as determined by the Transport Canada CARs regulations and FRMS principles
• Scheduling and monitoring all flight crews in accordance with Canadian Aviation Regulations (CARs), Company Operations Manual (COM), Fatigue Risk Management System (FRMS), and Pilot and Cabin crew contractual agreements, policies, and procedures
• Effective use of crew utilization, productivity, and transparency by the best practice of decision-making abilities
• Coordinating within the Systems Operations Control Center (SOCC) during daily flight operations management and in times of Irregular Operations (IROPS) to resolve and recover the rescheduled flights
• Book and monitor crew travel and accommodation requirements, focusing on the efficiency of the flight schedule and cost control
• Ensuring all communications to crew members are clear, concise, and completed in a professional and timely manner
• Ensuring sick calls, absences, late and no-show crew are recorded in accordance with company and regulatory policies and procedures
• Utilizing a variety of Company software programs efficiently and correctly to perform assignments, update and log changes, and conduct research

Qualifications & Requirements:

The preferred candidate should exemplify Flair's core values of Respect, Integrity, Reliability, and Resilience while demonstrating success in previous roles. Additionally, we are seeking individuals who possess:

• Education:
  • High School or GED equivalent
• Experience:
  • Minimum of two (2) years of experience working in a fast-paced work environment is preferred
  • Minimum of two (2) years of customer service experience is preferred
  • Previous Airline Operations Centre or Airport Operations experience is an asset
  • Must be able to read, understand, and apply Transport Canada CARs regulations, company policies, and procedures
  • Intermediate knowledge of Microsoft Office Suite (Word, Excel, and Outlook) is essential
  • Make effective decisions regarding scheduling and customer requirements for charters and other flights
  • Knowledge of the Canadian Aviation Regulations (CARs) as they apply to 705 operations is preferred
• Skills & Abilities:
  • Demonstrated ability to work effectively in a high-stress, deadline-driven, ever-changing work environment while prioritizing tasks and assignments
  • Ability to maintain composure under pressure with time-sensitive priorities
  • Ability to handle multiple tasks and maintain an organized workflow
  • Strong communication skills and the ability to build effective working relationships with a variety of stakeholders
  • Demonstrated analytical, decision-making, and problem-solving skills
  • Crew Schedulers must be contactable on a 24-hour, 7-day-a-week basis as per the shift schedule including days, nights, weekends, and holidays
• Competencies:
  • Leading as a Flair teammate by demonstrating collaborative behavior and modeling the company's values in all interactions
  • Maintaining diverse relationships with peers and stakeholders to foster effective communication and collaboration
  • Delivering results with impact by setting clear goals, prioritizing tasks effectively, and continuously striving for improvement in performance and outcomes
• Requirements:
  • Clear criminal record check and satisfactory employment references
  • Must be legally eligible to work in Canada without restriction

Why Join Flair Airlines:

At Flair Airlines, we value our employees and provide a supportive and collaborative work environment that offers opportunities for growth and professional achievement. Additionally, we offer a comprehensive benefits package, effective on your first day of employment, which includes:

• Competitive compensation package including medical and dental benefits, both short and long-term disability coverage, life insurance, dependent life insurance, and an employee & family assistance program.
• Pension plan with matched contributions.
• Individualized performance bonuses based on achievements.
• Attractive referral incentive program.
• Access to our staff travel program, allowing employees and their travel companions unlimited travel access across the Flair network.

How to Apply:

If you're ready to embark on this exciting journey with Flair Airlines, please submit your resume through the job posting and answer a few questions about your experience and suitability for the role.

Application Deadline: August 15

Flair Airlines is committed to creating an inclusive, equal, and accessible environment that attracts diverse talent. We encourage qualified candidates from all backgrounds to apply for this role. If you require accommodation during the selection process, please let us know. While we appreciate all applications, only shortlisted candidates will be contacted for the next stage of the recruitment process.

We look forward to the possibility of welcoming you on board!

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