District Manager, Agriculture Services

Customer Responsibilities

• Lead the execution and achievement of the business’s customer/partner experience targets, coaching and modeling appropriate behavior and executing on plans to continuously improve customer experience.
• Act as consultant to the team in resolving customer operational and credit issues to deliver a positive customer experience.
• Champion use of the sales platform to build a robust understanding of customers' needs, industries, and markets.
• Lead and manage Relationship Managers and Account Managers in developing creative and competitive credit solutions that add value for our customers.
• Set service and control standards aligned to overall business objectives and oversee/monitor deliverables and results.
• Develop and maintain relationships with internal and external partners for the purpose of delivering optimal customer service.
• Constantly build knowledge of the market, customers, and broader economic factors.
• Develop and maintain center of influence strategies and relationships.
• Identify and respond to change in the business environment, establishing action plans to address customer issues and priorities.
• Act as the primary escalation point for significant risk matters/exceptions.
• Identify customer/prospect referral opportunities to internal Bank partners that meet customer needs.
• Enhance the TDBG brand by participating in network events.

Shareholder Responsibilities

• Contribute to the development and implementation of the business plan, goal setting, growth strategies, and coaching for the Unit.
• Build new relationships and deepen existing customer relationships by consistently following the commercial sales methodology and coaching the team to do the same.
• Meet or exceed business targets for the Unit.
• Meet or exceed Unit’s shadow portfolio goals.
• Coach team members in assessing credit requests to determine risk and make appropriate recommendations to stakeholders/team members for structuring credit.
• Ensure team refers the full range of products to existing and new customers to maximize returns and retention in line with customer risk profile.
• Actively refer to other business partners within Business Banking and across TDBG and respond effectively to reciprocal referrals.
• Ensure all staff are knowledgeable of and operate within applicable regulatory and compliance guidelines, policies, and procedures, and complete required training.
• Protect the interests of the organization by identifying and managing risks, and escalating non-standard/high-risk transactions as necessary.
• Ensure employees minimize operational and regulatory risk by complying with Bank and Industry Code of Conduct.
• Maintain awareness of changing market conditions and relevant industry issues.
• Maintain a culture of risk management and control aligned with risk appetite.

Job Requirements

• Lead the process of setting performance objectives for the team; track, monitor, and address/reward performance in a timely manner.
• Manage employees in compliance with all human resources policies, procedures, and guidelines of conduct.
• Share knowledge, information, skills, and subject matter expertise across the team; ensure timely communication and foster strong working relationships.
• Support an environment where the team freely escalates business challenges and facilitates change through positive reinforcement.
• Recruit to ensure a highly diverse, qualified workforce aligned to business objectives.
• Establish and foster a cohesive team; promote a fair and equitable environment and encourage achievement of common goals.
• Act as a brand ambassador for the business area/function and the bank, both internally and externally.

Employee / Team Responsibilities

• Contribute to the development of business segment and/or enterprise functional strategic priorities within their area.
• Develop annual and/or long-term plans and influence plans beyond their immediate area.
• Be responsible for overall team management, providing leadership and guidance.
• Set targets and objectives for the team and deliver results.
• Grow team expertise to align with business/enterprise demand; assess skills and enhance value delivered.
• Lead a high‑performing team; provide ongoing feedback, performance reviews, and development planning.

Breadth & Depth

• Oversee, lead, and coach a team of Agriculture Relationship Managers and Agriculture Account Managers while growing talent and developing capabilities.
• Oversee credit management and sales functions for moderate to highly complex commercial accounts.
• Provide coaching, mentorship, and guidance within area of expertise.
• Manage and oversee discipline and strategy while aligning to enterprise best practices.
• Act as a strategic partner to leadership on portfolio management, profitability, and accountability.
• Bring deep industry and enterprise knowledge, anticipating trends and identifying operational efficiencies and opportunities.
• Participate in key strategic discussions related to roadmap, deliverables, and long‑term goals.
• Set operational team direction and collaborate to execute on unit goals.
• Focus on longer‑range planning (12 months or greater).
• Develop and implement innovative approaches to the sales process, including negotiation and account management strategies, and provide expert advice internally and externally.

Benefits

• Base salary, variable compensation, and key plans such as health and wellbeing benefits, savings and retirement programs, paid time off, banking benefits and discounts.
• Career development support including regular performance conversations, mentoring programs, and access to an online learning platform.
• Comprehensive Total Rewards, recognition programs, and a supportive workplace culture that values diverse perspectives and fair growth opportunities.

Other Information

• Training & Onboarding: Training and onboarding sessions will be provided to ensure you have everything you need to succeed in the role.
• Accommodation: Accessibility is important. Let us know if you would like accommodations (e.g., accessible meeting rooms, captioning for virtual interviews) to remove barriers in the interview process.
• Language Requirement (Quebec only): Sans Objet.