senior claims management specialist - 18 month contract.

As a Senior Claims Management Specialist, you will manage the end-to-end lifecycle of disability claims and workplace accommodations. You will facilitate decision-making between internal departments and insurance carriers to ensure that medical supports are translated into actionable workplace plans. Your expertise will be called upon to handle complex cases, including those involving mental health, ergonomic requirements, and legal escalations. You will serve as the "go-to" expert for the team, ensuring all records are maintained with the highest level of integrity and legislative compliance.

Location: Mississauga, ON
Hybrid: In-office two days a week (Tuesday, other day is your choice)
Salary: $80,000 - $85,000 (depending on experience)
Contract Length: 18 Months
Experience: 5+ years of experience in a claims management role

Advantages
Competitive Pay: $80,000 - $85,000 annually (based on experience)
Comprehensive Benefits: Immediate access to Group Benefits, Employee & Family Assistance Programs, and well-being resources.
Career Growth: Access to robust training and development resources designed to help you succeed.

Culture: Work within a vibrant, inclusive environment that values integrity, respect, and teamwork.

Responsibilities
Case Management: Process end-to-end non-occupational claims and temporary/permanent accommodations, including all related administration and record retention.
Return-to-Work Planning: Develop medically supported workplace accommodations for illness, injury, and mental health disabilities; implement sustainable work plans that balance associate needs with business operations.
Conflict Resolution: Manage competing priorities and resistance regarding accommodations that intersect both occupational and non-occupational injuries.
Vendor Liaison: Provide direction to third-party insurance providers and benefits vendors to negotiate and implement case management agreements.
Leadership & Counsel: Act as a senior resource for the team, providing guidance on complex claims, talent acquisition accommodations, and legal/Open Door remedies.
Data Integrity: Accurately maintain database records in accordance with provincial governance and company reporting needs for potential legal hearings.

Qualifications
Experience: Minimum five (5) years of claims-related work experience.
Knowledge: Deep understanding of workers' compensation (WSIB/WCB), Human Rights legislation, and Short/Long-Term Disability (STD/LTD) practices.
Communication: Excellent written and verbal communication skills with the ability to present to senior leadership.

Summary
Interested in this role? Please apply directly to the link or email View email address on randstad.com with the subject line: Senior Claims Management Specialist.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.

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