Operations Manager

Status: Replacement 
Brand : Chantler’s Environmental Services
Location: Hillsburgh, Ontario

Job description:
About Our Company
Total Sanitation Services is a route-based provider of portable sanitation rental equipment and related services. The Total Sanitation Services family of brands now has strategically located branches in Alberta, British Columbia, Ontario, Oregon, and Texas. We are currently pursuing strategic add-on acquisitions of leading portable sanitation providers throughout North America. Our vision is to be North America's sanitation services provider of choice in the markets that we serve.

About the Role
We are seeking a hands-on results-driven Operations Manager to lead our daily field operations. In this role, you will be the backbone of operational excellence – overseeing teams, optimizing processes and ensuring we deliver safe, reliable and high-quality service to our customers.
You’ll work closely with drivers, dispatch, maintenance and customer service teams to meet performance goals while maintaining a strong culture of safety and accountability. 
This role is ideal for someone who thrives in a hybrid environment, balancing office-based responsibilities with regular field engagement. You’ll occasionally travel to other brand locations and operational sites.

Responsibilities

• Lead, coach and develop a high-performing operations team in a fast-paced, service-driven environment.
• Oversee daily operations ensuring efficiency, service quality and safety standards are consistently met.
• Conduct field visits and performance observations to support continuous improvement.
• Ensure compliance with standards and regulations.
• Partner with dispatch team to optimize schedules, routes and resource allocation.
• Manage hiring, onboarding, training and performance evaluation for operations staff.
• Oversee fleet in collaboration with mechanical team to ensure vehicles are safe and road ready.
• Resolve customer concerns professionally and maintain strong client relationships.
• Monitor attendance, scheduling and workforce planning especially during peak seasons.
• Lead incident investigations and implement corrective actions.
• Analyze operational KPIs and financial performance in collaboration with finance.

Qualifications

• 3+ years of experience in an operations leadership role with minimum of 5 years' experience in an operations role working up from entry level.
• Valid Class G driver’s license with a clean driving record.
• Proven ability to lead teams and drive performance in safety-focused environments.
• Experience in a regulated industry meeting compliance standards is mandatory.
• Heavy truck knowledge and experience is preferred.
• Strong problem-solving, decision making and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a dynamic, fast paced environment.
• Hands-on leadership with a strong customer service mindset.
• Strong computer skills and commitment to using available software to improve operating efficiency and decision-making.
• Ability to lift up to 35 lbs as needed.
• Flexibility to work evenings and weekends during peak periods.

Job type : Full time
Work Mode : Fully onsite with occasional travel
Pay: $95,000 to $105,000 annually, plus target bonus of $10,000

  What We Offer

• Competitive wage
• Excellent fully paid benefits plan
• 5% match on your RRSP contributions
• Use of company vehicle or mileage reimbursement
• Business casual workplace

• Supportive and collaborative team environment
• Opportunity to grow within a stable and expanding organization
• On-the-job learning and exposure to a multi-brand operation

We invite applications from all qualified individuals, including those from traditionally underrepresented groups. We are committed to employment equity and diversity in the workplace. Accommodation throughout the recruitment process is available for applicants with disabilities. If you require an accommodation, please email View email address on totalsanitationservices. to coordinate.

We thank all candidates for their interest; however, only those selected for an interview will be contacted. We may use AI-assisted tools in our recruitment process.