Business Application Specialist, Training & Change Management - Toronto, ON

Title: Business Application Specialist, Training & Change Management - Toronto, ON

Requisition ID: 278305 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

This role is critical in driving the organization’s evolution toward a more efficient and technology-enabled field. The Business Application Specialist (BAS) serves as a conduit between technology and business, ensuring that tools are not just used, but used effectively. If you are passionate about working with partners, driving efficiency, and delivering impactful solutions, we encourage you to apply.

We are currently hiring for two opportunities on the team: one permanent position and one 12-month contract . Candidates may be considered for either opportunity based on their interest and qualifications.

What this Role Offers

• Opportunity to play a key role in shaping how technology enables the field
• Collaboration and partnership with SWM Businesses, Technology, and other internal teams
• Ability to drive meaningful impact on field efficiency and business results
• A dynamic, evolving team focused on innovation and continuous improvement

Role Description

The BAS plays a critical role in enabling the field to deliver high-quality and efficient client experience through the effective use of our core technology platforms.

This role acts as consultative partner to our Wealth Field Professionals, Business Leaders, and Scotia Wealth Management (SWM) Partners, aligning technology capabilities to business objectives, identifying opportunities to enhance productivity, and supports in driving the adoption of best practices across the organization.

The BAS utilizes strong platform expertise, and deep business knowledge to translate technology into real world scenarios, supporting the organization's commitment to growing best-in-class service and operational excellence.

Key Responsibilities

Drive Field Enablement and Support Business Outcomes

• Partner with Field Professionals, Teams, and leaders to understand business priorities and align technology solutions to drive results
• Deliver a consultative experience - focused on improving efficiencies, effectiveness, and productivity
• Support teams through guided, hands-on engagement, navigating both In-Person, and Virtual support

Provide Application Expertise & Advisory Support

• Act as a Subject Matter Expert (SME) across core platforms (Salesforce, WealthOne, Charles River Everywhere, PureFacts, PureFees)
• Act as a conduit between Technology and Business, being able to translate application functionality into practical business applications
• Provide guidance on complex scenarios, focusing on the "why" and "what" while using guided how-to knowledge to drive informed decision-making

Advance Best Practices & Operational Excellence

• Identify, share, and promote leading best practices across teams and regions to maintain consistency and scalability within Practice Excellence
• Drive improvement by identifying trends, inefficiencies, and opportunities for optimization
• Act as a catalyst for continuous improvement by reinforcing new standards and driving sustained adoption across teams

Collaborate Across the Firm

• Partner across SWM Partners to align on strategic initiatives, performance goals, and business priorities (Senior Practice Consultants, BAS colleagues, Business Leaders, Technology, etc.,)
• Act as the voice of the field, providing insights to our Partners that inform enhancements and future developments
• Engage key stakeholders to ensure alignment and successful execution of key initiatives (Technology Releases, Business Initiatives, etc.,)

Qualifications

• Strong understanding of business processes within SWM Businesses
• Proven knowledge of core business applications (e.g., Salesforce, Wealth One, Charles River Everywhere, etc.,)
• Strong capability of working with highly independent teams and individuals
• Proven ability to influence high performing teams while building strong partnerships
• Excellent communication, facilitation, and problem solving skills

Core Skills

• Consultative Mindset
• Influence & Change Leadership
• Relationship Management
• Communication & Facilitation
• Business Acumen
• Adaptability & Agility
• Problem Solving & Critical Thinking
• Ownership & Accountability

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.