Network Operations Incident Manager Td
The Toronto-Dominion Bank (Canada)
Strengthen TD network operations in Toronto through major incident leadership, service restoration, and secure, highly available network services.As Manager, Network Service Delivery, you will lead engineers supporting retail and campus environments across Canada and the United States. Your focus includes operational resilience, network observability, ITSM processes, and effective transitions with Network Operations. You will also shape governance and continuous improvement.Key Responsibilities:
Serve as L3 escalation leader for major network incidentsLead cross-functional outage resolution and executive communicationsDrive post-incident reviews and corrective actionsPartner with Operations on project service handoffsMaintain support models, documentation, and operational proceduresRequirements:
Eight or more years supporting enterprise network infrastructureThree or more years of direct team leadershipExperience managing SLAs, KPIs, vendors, and service providersStrong communication, analytical, and stakeholder management skillsKnowledge of observability and ITSM processesUse incident leadership, network monitoring, and service governance skills to improve stability across TD's distributed network environment.
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Serve as L3 escalation leader for major network incidentsLead cross-functional outage resolution and executive communicationsDrive post-incident reviews and corrective actionsPartner with Operations on project service handoffsMaintain support models, documentation, and operational proceduresRequirements:
Eight or more years supporting enterprise network infrastructureThree or more years of direct team leadershipExperience managing SLAs, KPIs, vendors, and service providersStrong communication, analytical, and stakeholder management skillsKnowledge of observability and ITSM processesUse incident leadership, network monitoring, and service governance skills to improve stability across TD's distributed network environment.
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Vacancy posted 1 hour ago
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