Bilingual Customer Care Representative (ENG/FRE)

Job Posting: Bilingual Customer Care Representative 

 
Where YOU work makes a difference.
Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Bilingual Customer Care Representative? Dynacare is looking for a Bilingual Customer Care Representative; you will be on the frontline and the face of Dynacare when it comes to resolving customer issues and helping us enhance customer experience. You will make an impact by displaying a high degree of care and support for Canadians and help them lead healthy lives. Your positive and helpful interaction will go a long way towards supporting a patient in need.

 
Proficiency in French/English is required 

Status: Permanent, Full Time
Vacancy Type: Existing 
Shift: Day Shift, Monday - Saturday; 8am-4pm /9am-5pm on rotation 1 Saturday rotation 8am-12pm per month. (Guaranteed 37.5 hours per week) Discipline: Customer Service
Work Style: Hybrid
Location: 245 Pall Mall Street, London, Ontario, N6A 1P4
Start Date: As soon as possible
Internal Posting Deadline: Internal posting expires on November 20, 2026

Why Dynacare is an amazing place for YOU:
Join an award-winning "Top Employer" with meaningful and impactful career opportunities
Access a health and wellness benefits program that supports you and your loved ones
Grow and thrive with a dynamic, successful company through internal mobility opportunities
Invest in your future through RRSP match benefits and an employee stock purchase program
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:
Responsibilities: 
Accurately completing required data entry for orders placed via fax, telephone or email
To receive and process Customer Service calls and written correspondence in a professional, polite and courteous manner; using a variety of databases
To ensure effective, courteous and customer-centric communication with all internal and external clients
Respond to customer inquiries and ensure prompt and effective resolution of requests
Report to MRO, other private clients and the companies they represent
Process documents including email, filing, faxing, scanning
Resolve customer inquiries and ensure prompt and effective resolution of requests
Liaise with all departments to assist in effective resolution of inquiries
Solve and document incoming problems and complaints
Process supply order requests from clients and work with internal warehouse team.
Compliance of SOP guidelines as it relates to the organization.
Maintain KPI (key performance indicators) as it relates to the organization.
Work closely with the Customer Service Manager on process improvements as it relates to the collection of data and overall performance of the department.
Work closely with the Laboratory team as it pertains the testing process and test results.
Track errors that have a direct impact on clients and escalate any contentious items to the Customer Service Manager and Laboratory.
Work with the sales and marketing team for new and existing clients
Perform data entry functions in order to update master files, correct chain of custody errors and update laboratory demographics.

What YOU bring to the role:
You bring strong written and verbal communication skills, and you can clearly articulate issues, concerns and inquiries
Bilingual in French
You have empathy and keep your composure when dealing with difficult customers and make the customers feel heard and supported
You are a get-up-and-go type when it comes to multi-tasking and prioritizing within a fast-paced environment 
You organize and complete projects accurately, on time and in a team environment
You are an innovative thinker with attention to detail
Proficiency in MS Office Suite
Nice to have: Community College diploma and previous experience in customer service and or call centre
Completion of secondary-school level education
Call Centre experience
Strong keyboarding skills
Working knowledge of Microsoft Office (Excel and Word) required
Demonstrated ability to communicate effectively, professionally and politely in English (verbally and in writing)
Demonstrated ability to resolve customer concerns in a non-threatening, friendly manner
Demonstrated high level of interpersonal skills required to succeed in a collaborative working environment
Demonstrated ability to work in a fast-pace, sometimes stressful environment
Demonstrated ability to self-manage and prioritize in a result driven, time sensitive function
Solid ability to utilize dispute or conflict resolution techniques to achieve desired outcomes
Ability to perform under pressure with competing priorities.
Strong interpersonal skills and the ability to work in a team-oriented environment
Demonstrated Customer Centric approach and puts the customer first on all decisions
Proven problem-solving skills 

Nice to have: 
Working knowledge of AS400 Operating System an asset
Knowledge of Omnitech an asset
Knowledge of CISCO Call Center platforms an asset
Working knowledge of medical terminology an asset

Pay rate: $21.00 - $26.50 per hour 
The hiring pay range has been established; however, the final pay offer will be determined by taking into consideration various factors including but not limited to, level of experience and education requirements.

 
At Dynacare, we may leverage AI-powered tools in our recruitment process. AI will never reach out to our candidates directly

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

 
Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Dynacare Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.