Managed Services Specialist

About AlayaCare:

At AlayaCare, we’re revolutionizing the way that home healthcare is delivered. Our leading cloud-based software allows our customers around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 550+ team members across Canada, US, Australia, and Brazil. We aim to be the world leader in home healthcare software solutions as we empower providers to deliver better health outcomes to their patients and clients. We pride ourselves on our open and transparent culture, our bias for action, and being committed to a workplace where we can be ourselves.

About the Role:

Reporting to the Senior Director, Customer Experience, the Managed Services Specialist serves as a subject matter expert (SME) in U.S. Revenue Cycle Management (RCM), with a specialized focus on electronic billing and Electronic Visit Verification (EVV). This role is instrumental in driving the successful implementation of EVV and billing workflows, supporting both internal teams and customer-facing initiatives.

A Day in the Life:

• Act as an SME in EVV and U.S. RCM, offering support and resolving workflow issues.


• Support customer readiness activities, including QA, testing, and training.


• Advise clients, manage escalations, and ensure EVV and billing accuracy.


• Develop scalable configurations and contribute to internal knowledge-sharing.


• Investigate EVV and claims errors to ensure proper billing to payers.


• Monitor EVV trends and regulatory compliance.


• Assist with certification processes and stay current with evolving regulations.


• Collaborate with Product and RCM teams to inform platform improvements.


• Maintain adherence to internal processes and contribute to improvements.


• Perform other duties as assigned.

What You Bring to the Team:

• 2-4 years of experience in RCM and/or home health care.


• 2+ years specifically with Medicaid home health services and EVV.


• Bachelor’s degree in a related field.


• Strong communication and analytical skills.


• Experience managing EVV compliance and workflows.


• Familiarity with the AlayaCare platform is an asset.

Location and Travel Requirements:

AlayaCare supports a flexible hybrid working model, expecting employees to have a regular in-office presence at their closest office location while offering flexibility for some remote work. The preferred candidate location for this role is Montreal, Canada, with some travel required.

What Makes AlayaCare a Great Place to Work:

• Recognized as one of Canada’s Top Growing Companies and a Deloitte Technology Fast 50™ awardee.


• Equity in a well-funded, high-growth company.


• Hybrid working model with modern office spaces.


• Virtual and in-person social events.


• Comprehensive group benefits including telemedicine.


• Health, wellness, and development expense program.


• Parental leave top-up program.


• Flexible vacation and Wellness Days.


• Paid Volunteer Time Off.


• Career growth and learning opportunities.


• A culture of transparency, collaboration, and innovation.

If this sounds like the perfect job for you, apply today. As well as joining a great culture and a market-leading company, you will be part of a team making a positive difference in the post-acute care market. If this isn’t the job for you, you may know someone who is a perfect fit. Please feel free to share this opportunity.

If you want to explore AlayaCare further, please visit our website .

Better outcomes, better belonging

Our team members are unique—like our products and the customer groups that we service. AlayaCare employees bring different strengths, perspectives, and experiences to their roles and to our products that enable better care. We are committed to offering a people-centric culture where all employees belong and feel heard.

Having a pulse on our employee feedback is important to us as we aim to continuously evolve Diversity, Equity, Inclusion, Belonging, and Accessibility within AlayaCare's policies, total rewards offerings, discussions, learning & development programs, and community partnerships. All qualified applicants will receive equal consideration.

If you require accommodation as part of the recruitment and selection process, please reach out to  View email address on jobs.jobcopilot.com . Please note, we do not accept unsolicited headhunter or agency resumes.

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