Technical Specialist, Applications

Job Number: JR107178 Job Title: Technical Specialist, Applications Department: EO ENHANCE Ontario - Outpatient Team Job Category: Professional Hospital Location: EO Head Office Job Type: Permanent, Full time Number of Positions: 1 Minimum - Maximum Hourly Rate: $46.762 - $54.209 Hours: Days, Afternoons

Enabling Healthcare Across Networks of Central East (ENHANCE) Ontario (also referred to here as “EO”) is a not-for-profit corporate entity which will provide centralized IT services to its seven (7) member hospitals (Campbellford Memorial Hospital, Haliburton Highlands Health Services, Lakeridge health, Northumberland Hills Hospital, Peterborough Regional Health Centre, Ross Memorial Hospital, and Scarborough Health Network) to manage and operate a set of shared digital assets. This will enable its 7 member hospitals across 14 sites to deliver high quality and safe patient care using the shared Epic Clinical Information System (“CIS”) to over 1.5 million patients residing in both rural and urban communities located in the Central East region of Ontario.

Position Overview

Epic Technical Specialists are responsible for ongoing maintenance and operations of their assigned applications including triaging and prioritizing issues, troubleshooting, break-fixes, maintenance, system upgrades and enhancements and optimizations with a goal to continue to enable workflows that in the relevant clinical areas. This role will also act as a secondary support contact for the application’s end users.

Responsibilities

• Responsible for independently evaluating systems, analyzing complex issues and problems, troubleshooting, resolving break fixes and testing resolutions with application teams
• Provides ongoing maintenance and support for assigned applications with little to no assistance
• Participates and leads testing of application updates, enhancements, custom programming and new releases/quarterly upgrades
• Support operational committees and working groups with workflow design/optimization decision‑making by highlighting system capabilities, limitations, risks etc.
• Work with Principal Trainers to maintain training materials and content in sync with build updates
• In collaboration with Principal Trainer, analysts will support application's end‑users
• Reviewing the status of projects and issues on an ongoing basis with leadership

Requirements

• Previous build or operations experience with Epic® preferred and experience with Radiant, Cupid or OpTime considered an asset
• Epic certification in any clinical application preferred or must complete relevant certification within 3 months of hire
• Strong working knowledge of clinical systems and administrative departments, operations and imaging process/workflows would be an asset
• An understanding of clinical workflows

Key Competencies

• Ability to identify and communicate operational issues and drive the resolution of issues in an effective manner which also ensures high end user satisfaction
• Ability to handle complex problems and provide highly innovative and creative solutions that will achieve high quality business/clinical outcomes
• Strong understanding of workflows and procedures related to Analyst’s relevant clinical area
• Critical thinking and problem‑solving skills with the ability to logically examine a problem and determine the root cause and course of action
• Highly self‑motivated and directed, with keen attention to detail
• Ability to prioritize and execute tasks in a high‑pressure environment
• Strong interpersonal skills and the ability to communicate information clearly and concisely with project leadership and stakeholders
• Ability to work collaboratively and effectively with internal and external stakeholders
• Ability and willingness to learn new software, systems, and processes
• Highly reliable, able to persevere in difficult situations, overcome obstacles and work under time pressures

Accommodation and Diversity Statement

Enhance Ontario (EO) embraces and celebrates our community’s unique multicultural heritage and diversity. EO is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values. We are committed to providing barrier‑free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

Benefits

We are proud to offer our staff comprehensive perks, including:

• Defined Benefit pension plan through the Healthcare of Ontario Pension Plan
• Comprehensive insured benefits package including health and dental benefits
• New Graduate Initiative Enroute Program
• Critical Care Sponsorship Program
• Employee Discount and Incentive Programs
• Employee and Family Assistance Program (EFAP), along with other comprehensive wellness offerings, including our Spiritual Care team of registered psychotherapists for spiritual, religious or emotional care; mental health supports; and on‑site wellness rounding
• Recognition events
• Leadership Development and Learning Programs
• Tuition Assistance Program

This opportunity is posted to support the recruitment of an existing vacant position.

About Our Culture

At Scarborough Health Network (SHN), our people are our greatest asset. They come from all over the world and bring diverse perspectives to enhance the compassionate and innovative care we provide our patients and their loved ones. We celebrate what makes people unique and believe that a safe, fulfilling and balanced work environment is just the start. We recognize and reward our teams, prioritize access to continuing education and create meaningful opportunities for growth and development. At SHN, you can enhance your career while by opening doors to new experiences and possibilities within our vibrant and inclusive community. We are proud to be an inclusive, equitable and accessible workplace, where everyone feels valued, respected, supported, and has a rich sense of belonging through our organizational drive to build and sustain an exceptional work environment where healthcare professionals can flourish both personally and professionally. SHN is proud to be named one of Greater Toronto’s Top 2026 Employers by Mediacorp Canada Inc., the organization behind the prestigious Canada’s Top 100 Employers project. This honour celebrates organizations that create exceptional workplaces, and we are thrilled to be among them. We are a culture that empowers and inspires. This means everyone feels welcomed, respected, supported and valued and able to fully participate in the workplace. We are doing this through by creating awareness, providing education resources, empowering staff‑led Communities of Inclusion, and providing growth and career opportunities. We are proud to offer mentorship programs to encourage collaboration and to support international employees, and our EnRoute training and career advancement programs designed to provide hands‑on experience to fast‑track certifications and placements in different care units. We are always in search of individuals with unique strengths to enhance the world‑class care we provide to our patients within a welcoming environment. Experience what makes us one of Greater Toronto’s Top Employers and an affiliated teaching hospital of the University of Toronto.

Please allow some time for our recruiters to review your application. We’ll contact those applicants who are chosen for an interview. We’re always looking for skilled, compassionate and committed individuals to join our dynamic team in providing exceptional quality care.